The U.S. is already facing significant healthcare worker shortages, and the number of healthcare workers needs to increase dramatically to meet demand in the coming years. Some studies predict a shortage of more than 400,000 home health aides and 29,400 nurse practitioners by 2025. There will also be shortages in other healthcare professions. This situation, though not new, is becoming increasingly dire, and there is no easy solution. There are many different responses and plans that seek to address healthcare worker shortages through workforce development and changing care models.  

Given staff shortages and increased staffing costs, how are organizations leveraging technology to better manage “front door” services, such as appointment scheduling, registration and check in? What creative means can be applied to “back office” staffing to ensure adequate support for providers? What programs can an organization implement to provide care management support for their value population? How do you create internal training programs for your workforce? What are the optimal staffing ratios in an ambulatory setting and how do you transition to these ideal levels?

Video: AMGA Live at AC23 | Keith Fernandez, M.D., Privia Medical Group (Workforce Crisis)

Featured Workforce Resources

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ARTICLE – Free to Members
This GPJ story breaks down the latest trends in clinic staffing based on data from AMGA’s 2023 Clinic Staffing Survey.

AMGA 2023 Medical Clinic Staffing Survey

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The survey provides useful data for medical groups to understand and address workforce challenges, including: clinic staff benchmarks by title and role, APC-to-physician ratios by specialty, various benchmarks, and other relevant data.

Given staff shortages and increased staffing costs, how are organizations leveraging technology to better manage “front door” services, such as appointment scheduling, registration and check in?

Front Desk of the Future: Paperless Clinics

PRESENTATION SLIDES – FREE TO MEMBERS
Vanderbilt Medical Group improves front-office efficiency with the “Paperless Clinic,” enabling electronic form completion on a tablet or patient portal.

Let the Patient Be Your Scheduler: Virtual Visit Self-Scheduling

PRESENTATION – FREE TO MEMBERS
This video details the University of Utah Health’s virtual care improvement initiatives, giving more autonomy to their patient population.

Empowering the Most Underutilized Member of the Care Team – The Patient

PRESENTATION – FREE TO MEMBERS
In this video, Sharp Rees-Stealy Medical Group delves into how to build successful digital engagement and alignment with the organization’s brand.

What creative means can be applied to “back office” staffing to ensure adequate support for providers?

A Cure for Retention Deficit Disorder

ARTICLE – FREE TO MEMBERS
This GPJ article examines strategies to address healthcare’s ongoing workforce challenges regarding non-providers.

Creating APP Leadership Structure: It’s Not Just Dollars, It’s Sense

PRESENTATION – FREE TO MEMBERS
In this video, Emory Healthcare describes how they created an APP leadership model to support quality, finance, value, and access challenges.

What programs can an organization implement to provide care management support for their value population?

AMGA Clinic Staffing Survey Results – The Latest Data and Key Learnings

PRESENTATION – FREE TO MEMBERS
In this video, you’ll hear context for the latest results of the new AMGA Medical Clinic Staffing Survey, including staffing ratios.

Why Not Both?

ARTICLE – FREE TO MEMBERS
In this article, Intermountain Healthcare details an innovative approach to value-based care transformation.

Be It Ever So Humble …

ARTICLE – FREE TO MEMBERS
This article explores Mayo Clinic Health System’s model “Advanced Care at Home,” and how it has affected their approach to treating members.

How do you create internal training programs for your workforce?

Decreasing Burnout and Improving the Patient Experience with Empathetics®

PRESENTATION – FREE TO MEMBERS
In this video, Sutter Health and Sutter Gould Medical Foundation share their experience with Empathetics® training for clinicians and staff in primary care.https://vimeo.com/835480651

Developing the Next Generation of Physician Leaders

PRESENTATION – FREE TO MEMBERS
In this video, Privia Health develops a clinical leadership program that improves practice satisfaction, performance, and engagement.

Five Steps to Building a Coaching Culture

PRESENTATION – FREE TO MEMBERS
In this video, Providence Medical Group – NW Washington describes building a coaching culture that yields measurable results and engages physicians, leaders, and teams.

What are the optimal staffing ratios in an ambulatory setting and how do you transition to these ideal levels?

Fill in the Blanks

ARTICLE – Free to Members
This GPJ story breaks down the latest trends in clinic staffing based on data from AMGA’s 2023 Clinic Staffing Survey.

Growth Spurt

ARTICLE – FREE TO MEMBERS
In this article, Valley Health Medical Group describes their transformation through practice optimization.

AMGA Clinic Staffing Survey Results – The Latest Data and Key Learnings

PRESENTATION – FREE TO MEMBERS
In this video, you’ll hear context for the latest results of the new AMGA Medical Clinic Staffing Survey, including staffing ratios.

Solutions Library: Where the Best Find Answers

Learn how leading medical groups and health systems are addressing the workforce shortage and other workforce-related issues at amga.org/solutions.

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