Virtual Checkout: A Patient-Centered Solution to Drive Care Continuity

Jefferson Health’s Honickman Center launched a Virtual Checkout program enabling in-room scheduling by a centralized team of virtual schedulers who coordinate follow-up visits, specialist referrals, and imaging at the time of service. The program achieved a 32% greater referral capture rate and a 57% reduction in referral scheduling lag, with patients connected to a scheduler in an average of 40 seconds. Learn how this patient-centered model improved care continuity, staff efficiency, and the overall patient experience.