By Julia Garbee, Karen Patel, RN, M.S.N., and Anil N. Keswani, M.D.
COVID-19 triggers catch-up moment at Scripps Health

The COVID-19 pandemic has triggered an unprecedented disruption in healthcare systems worldwide. By the end of 2020, Scripps Health underwent a rapid systematic transformation. They treated over 9,000 patients with COVID-19 in acute and ambulatory settings combined. Learning and treating a new illness, prioritizing infection control, and maintaining critical healthcare services triggered a “new normal” in our care delivery and management. The focal point of change was the replacement of face-to-face visits with virtual visits. The unforeseen pandemic stoked a technological revolution driven by demand for virtual visits.

Published Group Practice Journal, May/June 2021. ©AMGA

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