Transforming Access for the Patient Journey with Technology & Process Redesign

Member Spotlight Series Webinar (for credit) During this presentation, Houston Methodist (one of AMGA’s 2024 Acclaim Award finalists) will cover how their technology initiatives and process redesign streamlines the patient's access journey from beginning (trying to find a clinic) to end (completing their appointment). Discover how patients will be able to find a physician, schedule appointments, and reschedule appointments 24/7 via digital means. As patient expectations shift, and disrupters enter the industry, Houston Methodist became intentional on shifting the paradigm. Text and live chat for appointments, same day access, echeck-in, a specialist access strategy, a robust virtual strategy, scheduling decision trees, reshaping Online scheduling, and order to text scheduling for ancillary and specialty referrals, are some of the initiatives that have been deployed to meet patients where they want to be met... conveniently. Objectives: -Understand the role of creating and implementing a long-term innovative strategy that embraces a culture of change and technology that can adjust swiftly to unpredicted disruptions. -Learn how we created a robust technology toolkit to increase agility in our normal business in opening patient access for our patients and physicians. -Demonstrate how robust reporting and getting the right analytical tools in the right hands can help you further optimize these technologies to drive outcomes