AMGA Consulting’s 2020 Medical Group Operations and Finance Virtual Conference

Achieving Resiliency through Execution

 November 11, 2020
12:00 p.m. – 5:00 p.m. ET


Wednesday, November 11, 2020


12:00 p.m. – 12:15 p.m.

Welcome and Introductions

Fred Horton, M.H.A.
President, AMGA Consulting


12:15 p.m. - 12:45 p.m.

Operations and Finance Survey Results

Rose Wagner, RN, M.H.S.
Chief Operating Officer, AMGA Consulting

Kelsi O’Brien, M.H.S.A.
Director, AMGA Consulting

This session will focus on the newly published 2020 AMGA Medical Group Operations and Finance Survey. The information will include, but is not limited to, insights and metrics for staffing, revenue cycle, practice revenue and expenses, and patient access. Notable changes and practical application of the data will be highlighted.


12:45 p.m. - 1:15 p.m.

Operations and Finance Survey Online Tool Demo

Elizabeth Siemsen
Director, AMGA Consulting

Danielle DuBord
Consultant, AMGA Consulting

A demo will be given on the new online Operations and Finance platform on how to navigate the site, retrieve data, and display operations and finance benchmarks using a range of enhanced capabilities.


1:15 p.m. - 1:30 p.m.



1:30 p.m. - 2:30 p.m.

Practice Optimization Case Studies

Rose Wagner, RN, M.H.S.
Chief Operating Officer, AMGA Consulting

Will Holets, M.B.A., M.H.A.
Director, AMGA Consulting

With tightening margins, changing regulations, and the added pressures from COVID-19, there is a greater need today for enhanced performance. Learn about AMGA Consulting’s structured process for conducting practice optimization assessments for medical groups. During this session, AMGA Consulting will highlight the steps in their assessment process, the results identified on select medical groups, and the framework needed to implement the changes. We will also speak to the latest on E & M coding changes.


2:45 p.m. - 3:15 p.m.

Mercy Clinic’s Telehealth Journey

Michael Michetti
Chief Operating Officer, Mercy St. Louis

Many organizations had to pivot quickly to telehealth and video visits with the onset of COVID-19 earlier this year. Learn about Mercy’s telehealth journey that started with an industry-leading virtual care program focused on managing highly complex patients in their home, and then rapidly shifted to both video and telehealth visits and led to more advanced models of digital and digital-empowered care for large populations of patients in need. These innovations included programs such as a digital monitoring program, on-demand video visits; digitally delivered low acuity primary care, digitally empowered COVID-test scheduling and longitudinal care models for at-risk patients. 

3:15 p.m. - 3:45 p.m.



3:45 p.m. - 4:15 p.m.

Transforming Patient Access and Referral Management

Jamie Sturgill
President, Business Operations Support Services, MultiCare

Krista Christensen
Vice President of Access and Care Transformation, MultiCare

Learn how MultiCare is creating an effective platform for business operations services specifically around medical groups and hospital operations. The vision for this transformative Managed Service Organization is to deliver world class operations, practice management, business and technology services and solutions with a simple, easy and remarkable experience at a competitive price, which aligns with the MultiCare vision of becoming the Pacific Northwest highest value system of health. Highlights include how MultiCare created a robust patient access and referral management process as part of the offering.


4:45 p.m. - 5:00 p.m.

Closing Remark

Fred Horton, M.H.A.,
President, AMGA Consulting

Registration and Fees

  • AMGA members: $250 (by October 30) or $350 (on or after October 31)
  • Non-members: $450

Due to space limitations, participation is limited to provider organizations only (e.g., medical groups, integrated delivery systems, hospitals). CME credits will be available for this event (One grant per registration). CPE/CEUs will not be available.