Immersion Sessions ($)

This year’s immersion sessions on Wednesday, April 10, from 1:30 to 5:00 pm, will feature hot-button issues in healthcare, including compensation and operations, health equity, addressing workforce challenges, and exploring value-based care. AMGA members can attend any one of these immersions for $495. 

($) Additional registration fee required

Addressing Workforce Challenges

Hear strategies for managing ongoing staffing shortages and mitigating the dire impacts of burnout while continuing to provide care to patients in the most cost-effective, efficient, and safest way possible.

Upon completion of this activity, participants should be able to:

  • Identify the different generational needs within their workforce.
  • Describe operational tactics to assess, develop, and implement an internal workforce to support medical group clinics.
  • Create a sustainable pipeline to support turnover and continued growth.
  • Summarize the award-winning, mission-driven efforts of a healthcare system to create a vibrant work experience for their staff, regardless of role or demographics, and influence a culture of caring.

Credit Hours: 3 CME; 3.6 CPE; 3 ACHE Qualified Education

Download the complete agenda for additional details

Agenda - Addressing Workforce Challenges

(1:30 pm – 1:35 pm) Welcome & Overview

Moderator: Laura Matthews, MS, SHRM-SCP, PO Administrator, HR Operations, Houston Methodist Physician Organization

(1:35 pm – 2:35 pm) Generations in the Workforce

Moderator: Charlotte Flood, MHA, CMPE, Chief Executive Officer, Northwest Primary Care Group, P.C.
Panelists: Inger Donohue, MSN, RN, CPHQ, Director, Quality and Clinical Services, Atlantic Medical Group; and Elizabeth Buisker, DO, MBA, Vice President and Chief Medical Officer, SCL Health

In this interactive panel, learn how AMGA member groups have addressed the needs and wants of different generations in their workforce to create a desirable place to work, while also demonstrating their focus on retaining staff. 

(2:35 pm – 3:15 pm) Ambulatory Staffing Pool – Re-Inventing Internal Structure While Omitting Contracted Sources

Abby Oakley, Director, Staffing Services, Novant Health

Learn about Novant Health’s best practices for evaluating and developing internal workforce support for medical group clinics during staffing shortages. Discover how they re-aligned department goals to meet staffing expectations through recruitment, compensation, and team member engagement.  

(3:15 pm – 3:30 pm) Break
(3:30 pm – 4:10 pm) Innovation at Its Finest! Onboarding and Training MA’s the SEP Way!

Brandy Gibson, Manager-Talent Acquisition; and Kellie Graham, Manager, Associate Education & Training, St. Elizabeth Physicians

This presentation will share the innovative solution developed by St. Elizabeth Physicians to address the lack of Medical Assistant candidates and the significant number of positions going unfilled. Using a cross-functional approach to recruit, train, and onboard new Medical Assistants, they have created a sustainable pipeline to support turnover and continued growth. 

(4:10 pm – 4:55 pm) What It Takes to Earn a Top Ranking as “Best Place to Work” Within Healthcare

Myriam Ampuero-Martinez, MPA, Vice President, Baptist Health Medical Group

In this summary presentation, hear how Baptist Health South Florida earned the #2 ranking in the United States for Best Workplaces in Health Care™, according to Fortune magazine. Organizations highlighted on this list provide comprehensive benefits packages, opportunities for professional develo p.m.ent, inclusive work environments, and the flexibility needed for a true work-life balance. 

(4:55 pm – 5:00 pm) Closing Comments

Moderator: Laura Matthews, MS, SHRM-SCP, PO Administrator, HR Operations, Houston Methodist Physician Organization

Heavy Lifting: Leadership Imperative During Times of Unprecedented Challenges

Note: This session is closed to other consulting firms.

With a pandemic and extensive changes to E/M guidelines, compensation and operational performance have been taking a hit. This session features leading practices in improving operational performance, creating sustainable compensation models, and developing the leadership and culture to drive performance.

Upon completion of this activity, participants should be able to:

  • Better understand the significance of trust in an academic healthcare setting, and explain the transformative potential of an integrated operational structure.
  • Measure template utilization and appointment completion for success, and develop a no-show predictive rate using their own data.
  • Describe the current market issues affecting medical groups nationwide.
  • Describe how their approaches mirror and differ from those in the session.

Credit Hours: 3 CME; 3 CPE; 3 ACHE Qualified Education


Download the complete agenda for additional details

Agenda Overview - Heavy Lifting: Leadership...

(1:30 pm – 1:35 pm) Welcome & Overview

Moderator: Fred Horton, MHA, Managing Principal, AMGA's High-Performing Physician Enterprise Program (HPPE); and President, AMGA Consulting

(1:35 pm – 2:25 pm) Integration – A Framework to Change our Cultural and Operations for the Future

Brita K B Manzo, CPA, MaCC, Associate Chief Financial Officer, Hospitals & Clinics, University of Utah Health; and Satoshi Minoshima, MD, PhD, Chair and Professor, Dept. of Radiology and Imaging Sciences, Spencer Fox Eccles School of Medicine, University of Utah

This presentation outlines an “integrated” operational structure that is intended to build trust and change the culture within an academic health system. Integration is a way to promote innovation among partners, optimize organizational performance, and advance academic goals and alignment.

(2:25 pm – 3:15 pm) A Patient Centered Approach to Predicting and Mitigating No Shows

Karen Hoskins, MHS, Medical Specialty Operations Director; and Nolan Seithel, BS, Business Relationship Manager

Learn how a large medical group improved template utilization, provider satisfaction, and patient satisfaction by operationalizing an in-house no-show predictive model with a patient-centered lens.

(3:15 pm – 3:30 pm) Break
(3:30 pm – 4:20 pm) Market Scan: Compensation Governance and Plan Administration Trends

Fred Horton, MHA, Managing Principal, AMGA's High-Performing Physician Enterprise Program (HPPE); and President, AMGA Consulting

Attendees will learn of the latest healthcare market trends that groups are facing nationally. In addition, key approaches to compensation plan design, governance and administration will be presented. 

(4:20 pm – 4:55 pm) Open Forum Discussion

During this session, attendees will be able to raise any topics they would like to discuss with the presenters and other medical group members in the room.

Moderator: Mike Coppola, MBA, Vice President and Chief Operating Officer, AMGA Consulting

(4:55 pm – 5:00 pm) Closing Comments

Moderator: Fred Horton, MHA, Managing Principal, AMGA's High-Performing Physician Enterprise Program (HPPE); and President, AMGA Consulting

Improving Population Health: Addressing Care Inequity

In 2024, health systems are now required to report performance measures for screening on five specific social determinants of health domains for admitted patients: food insecurity, interpersonal safety, housing insecurity, transportation insecurity, and utilities. Therefore, now is the right time to learn how to successfully integrate health equity into your organization and learn not only how to identify disparities but how to address them for improved outcomes. This involves strategically prioritizing health equity and making a cultural transformation, beginning in leadership, throughout all levels of the organization.

It is estimated that the lack of attention to health equity is costing the healthcare industry approximately $320 billion in annual healthcare spending. If we continue to ignore this issue, this cost could grow to $1 trillion or more by 2040. This session provides innovative solutions and strategies to address this issue head on.

Upon completion of this activity, participants should be able to:

  • Explain how the components of a framework for prioritizing health equity could be applied at their organization.
  • Understand the impact of healthcare disparities on patient well-being and outcomes, and explain the benefits of a community partnership in promoting ongoing support for a specific population.
  • Define SOGI-P and explain how to leverage its data to identify disparities within their served community.
  • Describe how their approaches mimic and differ from those in the session.

Credit Hours: 3 CME; 3 CPE; 3 ACHE Qualified Education


Download the complete agenda for additional details

Agenda Overview - Improving Population Health...

(1:30 pm – 1:35 pm) Welcome & Overview

Moderator: Danielle Casanova, MBA, Vice President, Population Health Initiatives & Health Equity, AMGA

(1:35 pm – 2:25 pm) The Business Case for Prioritizing Equity in Population Health Improvement

Georgia McGlynn, RN, MSN-CNL, CPHQ, Manager, Office of Population Health and Accountable Care; and Reshma Gupta, MD, MSH P.M., Chief of Population Health and Accountable Care, UC Davis Health

This 50-minute interactive workshop will provide participants with a framework to help them make a business case for prioritizing health equity at their local institutions. UC Davis Health will highlight their approach to promote equity and participants will complete an activity that will help them identify where to begin.

(2:25 pm – 3:15 pm) Team Approach to Reducing Disparities in Hypertension Management: The Express Blood Pressure Program

Denise White-Perkins, MD, PhD, Interim Chair, Department of Family Medicine; and Director, Healthcare Equity Initiatives, Office of System Diversity Equity and Inclusion; and Octavia Solomon, PharmD, Pharmacy Specialist, Detroit Northwest Medical Center, Henry Ford Health

The Express Blood Pressure Program is a multidisciplinary, data driven, team-based intervention utilizing PDSA cycles to improve blood pressure (BP) control in African American men. This presentation will address the inclusion of multidisciplinary roles to support patients in addressing BP control and screening for SDOH impacting BP management. 

 

(3:15 pm – 3:30 pm) Break
(3:30 pm – 4:20 pm) Navigating the Cultural, Clinical Care, and Operational Challenges of Implementing the SOGI-P Questionnaire

Howard Mun, PharmD, CPHQ, Clinic Network Director, Ambulatory Quality & Safety; and Gillian Batchelder, PA, Clinic Network Manager, Ambulatory Quality, University of Washington Valley Medical Center

Beginning in 2023, Washington State regulatory agencies began requiring hospitals to collect more information about Sexual Orientation and Gender Identity (SOGI); Race, Ethnicity and Language (REaL); and disability status when admitting patients to the hospital. In addition, as a participant in the NCQA-affiliated Patient-Centered Medical Home (PCMH) recognition program, all Primary Care Clinics will be required to collect SOGI-P (SOGI-Pronouns) data in 2024. This presentation will review lessons learned in the roll-out of SOGI-P data collection at different pilot sites before adoption throughout Valley Medical Center’s Clinic Network. 

(4:20 pm – 4:55 pm) Roundtable Discussion

During this session, attendees will be able to raise any topics they would like to discuss with the other medical group members at their table. 

Moderator: Danielle Casanova, MBA, Vice President, Population Health Initiatives & Health Equity, AMGA

(4:55 pm – 5:00 pm) Closing Comments

Moderator: Danielle Casanova, MBA, Vice President, Population Health Initiatives & Health Equity, AMGA

Mapping Your Road to Value: AMGA’s Value Bootcamp

The transition to value-based care (VBC) comes with unique organizational competencies to deliver the right care at the right time and place in an aligned financial model. This Bootcamp will provide an overview to assess your organization's VBC readiness, a framework for identifying and providing care for vulnerable populations, and a format for an internal educational program in VBC. Learn from AMGA member groups with established VBC programs and gain the knowledge and skills you need to successfully transition to VBC.

Upon completion of this activity, participants should be able to:

  • Assess strengths and opportunities for the delivery of VBC within their respective organization.
  • Identify populations with strategies to provide targeted VBC.
  • Develop an internal educational program in the delivery of VBC.
  • Describe how their approaches mimic and differ from those in the session.

Credit Hours: 3 CME; 3 CPE; 3 ACHE Qualified Education


Download the complete agenda for additional details

Agenda Overview - Mapping Your Road to Value...

(1:30 pm – 1:35 pm) Welcome & Overview

Moderator: Kevin McCune, MD, Senior Advisor, Value, AMGA

(1:35 pm – 2:25 pm) Are You Ready to Assume “Risk”?

Kevin McCune, MD, Senior Advisor, Value; and Jill Powelson, DrPH, RN, Vice President, AMGA

The transition to value-based care (VBC) requires new competencies and capabilities that differ from those that led to organizational success in traditional fee-for-service (FFS) medicine. In this comprehensive presentation, the AMGA team will share a competency checklist that provides a holistic view of the organizational attributes necessary for the delivery of value-based health care.

(2:25 pm – 3:15 pm) Corewell Health’s Journey in Value: Measuring and Managing to What Matters in VBC

Erin E. Inman, PharmD, Vice President, Operations Primary Care and Regional Practices, Corewell Health West

Creating a value model while still in a fee-for-service (FFS) environment is a challenge that many healthcare organizations are trying to solve. This session will discuss how Corewell Health’s Primary Care department redesigned their clinical models to meet the needs of specific populations.

(3:15 pm – 3:30 pm) Break
(3:30 pm – 4:20 pm) A Value-Based Care Bootcamp to Get Care Teams Marching Towards Ever Better Care

Harmeetinder S. Bassi, MD, CPHQ, Medical Director, Quality; and Kelly Eccles, CPC, CP P.M., CRC, Senior Director, VBC Compliance, Summit Health

Learn about a systematic, multi-disciplinary team initiative with the aim to accurately close quality gaps, improve access, enhance experience, and capture patient risk. This VBC Bootcamp provides comprehensive education to primary care teams in providing excellent quality care, capturing disease burden, engaging patients, and addressing social determinants of health - facilitating efficient, cost-effective, patient-centered care and improved health outcomes.

(4:20 pm – 4:55 pm) Open Forum Discussion

During this session, attendees will be able to raise any topics they would like to discuss with the presenters and other medical group members in the room.

Moderator: Kevin McCune, MD, Senior Advisor, Value, AMGA

(4:55 pm – 5:00 pm) Closing Comments

Moderator: Kevin McCune, MD, Senior Advisor, Value, AMGA

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