Clinic Staffing Efficiency

Are You Staffed to Thrive in Today’s Challenging Environment? 

On average staff salaries and benefits account for roughly quarter of the total clinic operating costs and continue to grow, according to the 2022 AMGA Medical Group Operations and Finance Survey (Opens in a new window).

Particularly as organizations look towards the future of care delivery in the wake of COVID-19, the great resignation, and today’s difficult hiring environment, having an efficient care model, with the right balance of FTE providers, work RVUs and clinic staff, is vital to the medical group’s operational and financial success. 

Our wellness check process takes a deep dive into your clinic staffing, analyzing by department specialty. Coupled with the expert insight from our consulting staff, who are former medical group executives, we are able to pinpoint areas of opportunity around staffing efficiency.

Clinic Staffing by Department Specialty

In the example below, the Family Medicine department is analyzed by the department’s back office, front office, and ancillary support staff. The information is benchmarked against our national data on both a per provider and volume-adjusted basis. Further, the analysis includes a comparison of the department’s back-office skill mix compared to national median skill mix.

Key Takeaways

Due to lower provider productivity, 39th percentile on average, this department’s staffing levels exceed volume-adjusted (per 10,000 wRVU) benchmarks, for back office, ancillary, and front office support staff

The Family Medicine department has a medical assistant skill mix that exceeds the national benchmark, and has an LPN skill mix that is below the national benchmarks

The Family Medicine department is staffed greater than volume adjusted benchmarks, by the following amounts: Back office: 15.54 FTEs Ancillary: 3.62 FTEs Front Office: 9.15 FTEs

An opportunity exists in this department to adopt a contemporary, volume-adjusted staffing model, while continuing to explore opportunities to improve provider productivity

The analysis helped to identify that, based on the clinic’s volume, the Family Medicine department is overstaffed in the back office by greater than 15 FTEs and by more than 9 FTEs in the front office. As this organization looks to rebalance clinic staff, it is critical they identify these areas of improvement, which can have a direct impact on nearly one-quarter of their expense matrix.

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