AMGA 2021 Annual Conference

General Sessions


Time for a New Model of Governance/Leadership

Jamie Orlikoff, M.A., President, Orlikoff & Associates, Inc.

The quality of governance that was sufficient to get healthcare organizations where they are today will be insufficient to get them where they will need to be tomorrow. Certain reasons for this are well known: A rapidly changing and evermore challenging healthcare environment; the growing burden of regulatory requirements placed on healthcare boards; and the growing complexity of governance structure and function itself, especially in increasingly large healthcare systems. Other, less obvious systemic reasons are likely even more impactful on governance. These issues are behind the reports of healthcare executives and board leaders noting the growing difficulty in recruiting qualified board members and the increasing burnout among experienced board members. During this presentation, Mr. Orlikoff will discuss principles of best governance practices of the past and how to evolve the concepts to align better with current events and leadership models. 

Upon completion of this activity, participants should be able to:

  • Describe the phases of the current model of governance and how to evolve the concepts to align better with current events and leadership models. 

  • Identify the foundational questions that lead to the construction of other, new models of governance that are relevant to new times

Leadership Lessons from the Jazz Masters

John E. Hasse, Ph.D., Curator of American Music, Smithsonian Institution’s National Museum of America History

In today’s swiftly changing healthcare environment, success is captured by the masters of innovation, those who find creative ways to lead, innovate, address challenges, and sprint to the head of the pack.

In this lively and insightful presentation, Dr. Hasse distills the wisdom of the jazz masters into seven powerful lessons: listen closely, find your own sound, take risks—improvise, remain fresh—innovate, find and nurture great talent, collaborate creatively, and jam. Hasse shows audiences how the collaborative nature of jazz provides leaders of every stripe with fresh sources of inspiration, innovative ideas, and practical advice for fully engaging and reinvigorating their leadership.

Upon completion of this activity, participants should be able to:
  • Explain how to cultivate an environment of creative leadership for positive outcomes and organizational improvements

  • Identify the seven leadership lessons to provide fresh sources of inspiration and innovative ideas for healthcare leaders

Major Trends and Opportunities in Digital Health

David Rhew, M.D., Global Chief Medical Officer and Vice President of Healthcare, Microsoft

Digital Health has the potential to transform and/or disrupt healthcare. During this session, Dr. David Rhew, global chief medical officer for Microsoft, will share key global trends that are shaping the healthcare environment and describe how AI-based digital technologies have the potential to improve health outcomes, reduce costs, and improve the experience for consumers/patients, caregivers, and providers.

Upon completion of this activity, participants should be able to:

  • Identify four major global trends in health care

  • Describe how AI can impact outcomes and improve experiences ‚Äč
  • Provide three examples of how AI and ML can augment the virtual care experience

Addressing Care Inequity: Using Population Health Tools and Value-Based Care to Serve Patients Better

Phil Oravetz, M.D., M.P.H., M.B.A., Chief Population Health Officer, Ochsner Health

Louisiana is ranked one of the least healthy states in the U.S., and this is not just a number to the leaders at Ochsner Health. Chief Executive Officer Warner Thomas states that it reflects the lives and livelihood of friends, neighbors, colleagues, and family, and the organization will not accept this as a future state of health of their community. Ochsner has set an aspirational goal to improve the care to underserved communities through intentional collaboration with community and industry partners to create a healthier state over the next 10 years. In this presentation, Dr. Oravetz will describe an innovative program designed with Humana which will identify and address barriers to health care; bring resources into underserved, urban, and rural communities; collaborate with partners to research and better understand health disparities; utilize technology and innovation to improve outcomes; and invest in Louisiana’s next generation of healthcare providers and frontline staff. 

Upon completion of this activity, participants should be able to:

  • Describe an innovative program to bring resources to underserved, urban, and rural communities

  • Utilize technology and innovation to improve outcomes for healthcare providers and frontline staff

  • Explain opportunities for collaboration in their communities to address care inequity and social determinants of health

Bringing Care into a More Caring Place and Expanded Discussion

Mary Jo Williamson, M.B.A., Vice Chair for Administration at Mayo Clinic and Chief Administrative Officer at Mayo Clinic Health System; and Jason Craig, M.B.A., Regional Chair – Administration, Mayo Clinic Health System - Eau Claire

The combination of patient demand for consumer-centered models, advanced care-at-home offerings, innovations in technology, regulatory flexibility, and the need for flexible capacity within the healthcare system fueled Mayo Clinic to explore a new care model that will deliver comprehensive care to complex patients, from the comfort of their homes, freeing up resources in hospitals to manage COVID-19 patients and other pressures on the health system. In this session, presenters will explore this innovative initiative which brings together a technology partner, clinical expertise, and patient needs into a care delivery model that allows the patient needs to come first. 

Upon completion of this activity, participants should be able to:

  • Describe a new care model that will deliver innovative, comprehensive, and complex care to patients from home via a new technology platform

  • Identify the patient demand for consumer-centered models, advanced care-at-home offerings, innovations in technology, regulatory flexibility, and the need for flexible capacity within the healthcare system

  • Explain the benefits of collaborative partnerships to enhance the patient experience

Build Back Better: Industry Trends to Promote Retention and Create Opportunity for Recruitment

Fred Horton, M.H.A., President, and Rose Wagner, RN, M.H.S., FACMPE, Chief Operating Officer, AMGA Consulting

The growth trends of 2019, combined with the impact throughout the pandemic, shows healthcare employers will need all the help they can get to attract, support, and retain quality talent as we move forward in the “new normal.”  AMGA’s Consulting leadership will share insights to help you better position your organization as one that is attractive and supportive of the needs of incoming staff and leaders, as well as a place that fosters a strong culture to retain leaders and team members for a more stable organization.

Upon completion of this activity, participants should be able to:

  • Describe how to address operational and workforce issues post-pandemic

  • Explain strategies to attract, support, and retain quality talent for a more stable organization

Accelerating the Move to Value: A Leadership Discussion

Joanne Conroy, M.D., Chief Executive Officer, Dartmouth Hitchcock Health System; Tony Lin, M.D., Chief Executive Officer, Kelsey Seybold; and David Carmouche, M.D., President, Ochsner Health Network and Executive Vice President, Value-Based Care and Network Operations, Ochsner Health

Moderator: Aric Sharp, M.H.A., Senior Vice President and Chief Transformation Officer, Integris Health

The COVID-19 pandemic casted a spotlight on the risk payment model’s ability to weather downturns better than the fee-for-service model. In this guided discussion, moderator Carol Brockmiller will lead a conversation about the risks and benefits facing organizations as they embrace an accelerated move to value-based care and what organizations create better outcomes compared to others that are transitioning to value-based care. Subjects include integration, physician engagement, access to data, and provider contracting.

Upon completion of this activity, participants should be able to:
  • Identify the risks and benefits facing organizations as they move to a value-based care model

  • Describe the fundamental steps health leaders should work toward today when adopting value-based care

  • Explain how social determinants of health are integrated into this model when implementing a value-based care strategy

  • Explain how provider groups and community organizations must align on how to incentivize every stakeholder in the healthcare system to embrace value-based care

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