Peer-to-Peer Breakout Sessions

AMGA COVID-19 Resources

Industry Partner Solutions Breakout Sessions

Thursday, September 17, 2020, 1:30 - 2:30 p.m.

Can Artificial Intelligence (AI) and Big Data Help Identify Patients with ATTR-CM, a Rare and Under-diagnosed Cause of Heart Failure?

Rahul Deo, M.D., Ph.D.Cardiologist, Chief Data Scientist, One Brave Idea and Associate Physician, Brigham and Women’s Hospital; and Joshua Mitchell, M.D., Director of the Cardio-Oncology Fellowship, Washington University School of Medicine

The impact of COVID-19 on health care delivery has heightened the need to apply innovative approaches and technology to help evolve patient care in this fluid environment.  Recent advancements in technology (AI, Machine Learning, Big Data), when paired with education, can be a powerful combination to identify and manage patients with uncommon causes of heart failure.  

Join Dr. Rahul Deo, M.D., Ph.D., cardiologist, Chief Data Scientist at One Brave Idea and Associate Physician at Brigham and Women’s Hospital, and Dr. Joshua Mitchell, M.D., Director of the Cardio-Oncology Fellowship at Washington University School of Medicine, for a discussion regarding how healthcare systems can take a population health approach to the suspicion, diagnosis and management of patients with transthyretin amyloid cardiomyopathy (ATTR-CM), a rare, fatal, and underdiagnosed disease that can lead to heart failure.  

Participant objectives:  

  • Learn about ATTR-CM and its clinical signs and symptoms
  • Determine how technology may be leveraged to identify patients with rare diseases such as ATTR-CM
  • Learn how Washington University utilized technology to improve the identification of patients with ATTR-CM  
  • Gain actionable insights regarding how education and technology can be used to identify rare disease patients

The End of the Waiting Room: Using Zero-Contact Intake to Improve Safety and Transform the Patient Experience

Madeline Bloch, Market Development Director, Phreesia; Richard Morel, M.D., M.M.M., FACP, Chief Physician Executive, CareMount Medical; and Doug McKee, M.D., FAAFP, Chief Medical Informatics Officer, Health First   

As healthcare organizations navigate the seismic changes brought on by the COVID-19 pandemic, they’re looking for ways to ensure that the in-person care they deliver is safe for patients and staff. A key component of these efforts is reducing exposure during the intake process. This session, which will feature the first-hand perspectives of medical group leaders, will explore how technology can support a range of flexible zero-contact intake workflows, including patients checking in at home or from their cars, and drive-through testing.   

Upon completion of this activity, participants should be able to:

  • Explain how zero-contact intake can support all the tasks of intake, including capturing demographics, verifying insurance, gathering consents and collecting payments   
  • Describe how these contactless workflows keep staff safe by allowing them to manage intake remotely, either from a centralized location or in a dispersed model    
  • Describe how zero-contact intake can help prepare medical groups for future pandemics and other crises

Peer-to-Peer Breakout Sessions

A breakout session will be featured each Tuesday and Thursday at 2:00 p.m. ET from September 22 to October 29.

Tuesday, September 22, 2020, 2:00 p.m.

Let’s Get Transformed: Dual Transformation with a Digital Strategy to Meet our Patients’ Needs

Melinda Cooling DNP, M.B.A., APRN, NEA-BC, Vice President, Advanced Practice and Chief Clinician Executive, Saint Gabriel Digital Health; Jennifer Junis, RN, Senior Vice President, Saint Gabriel Digital Health; Michelle Conger, Chief Strategy Officer and Chief Executive Officer, Saint Gabriel Digital Health, OSF HealthCare

Digital strategies are evolving to address patients’ expectations of convenience, quality, and access to care. Health care is challenged to improve wellness and manage chronic disease, all while decreasing costs and improving the patient experience. In this session, learn how Saint Gabriel Digital Health, OSF Healthcare, implemented a leadership structure to create new models of care utilizing digital health strategies. Discover how a healthcare system made a commitment to ensure access to care at the right time and by the right clinician 24/7/365, as well as why innovative digital strategies are needed to be successful in the future.

Upon completion of this activity, participants should be able to:

  • Explain how innovation with digital strategies is needed for healthcare organizations to be successful in the future
  • Identify how digital solutions can optimize patient access to the right clinician at the right time
  • Outline how an organizational leadership structure can foster innovation and build a digital strategy

Thursday, September 24, 2020, 2:00 p.m.

Medical Groups of the Future: Mobilizing Digital Assistants in a Multispecialty Group Setting

Manish Naik, M.D., Chief Medical Innovation Officer, Austin Regional Clinic; and Pranay Kapadia, M.B.A., CEO and Co-founder, Notable Health

In today’s healthcare environment with increasing administrative demands, physicians often act as highly-trained data entry clerks, burdened by electronic health record (EHR) systems that were built for billing. In this presentation, Austin Regional Clinic (ARC) CMIO Dr. Manish Naik shares how they deployed a digital assistant to transform practice operations and eliminate data silos while improving clinical workflows. This interactive discussion includes a demonstration from Notable Health and results from a strategic partnership that has helped physicians at ARC save hours out of their day, decrease clinical team burnout, and boost patient engagement.

Upon completion of this activity, participants will be able to:

  • Describe how digital assistants use intelligent automation to solve challenges from check-in through check-out
  • Identify innovative solutions to streamline workflows and transform physician/patient experiences throughout the care continuum
  • Leverage knowledge and insights from Austin Regional Clinic to lead scalable, sustainable transformation within their own organizations

Tuesday, September 29, 2020, 12:00 p.m.

Positioning Provider Compensation Models for 2021 and Beyond

Fred Horton, M.H.A., President and Chief Executive Officer, and Will Holets, M.B.A., M.H.A., Director, AMGA Consulting

Given the significant changes in the healthcare market over the past six months, most medical groups are reevaluating their compensation models. In this session, AMGA Consulting President Fred Horton will outline key topics to consider as groups explore changes to their compensation arrangements, including adapting compensation models to varying productivity levels, addressing low work RVU production, and setting performance expectations. This session also will cover compensation for advanced practice clinicians (APCs) and compensation models with risk-based components. Through several case studies, attendees will hear real-world examples of new compensation models and incentive compensation strategies in practice. In addition, AMGA Consulting will share the latest data from the AMGA 2020 Medical Group Compensation and Productivity Survey.

Upon completion of this activity, participants should be able to:

  • Describe how to adapt compensation models to productivity and key trends in the marketplace
  • Outline approaches to setting performance expectations and addressing low productivity
  • Discuss the pros and cons of compensation models with risk-based components

Thursday, October 1, 2020. 2:00 p.m.

A Story of Rapid Transition: A Narrative of the Implementation of Virtual Shared Appointments

Marianne J. Sumego, M.D., Director Shared Medical Appointments, Cleveland Clinic

In the early 2000s, Cleveland Clinic helped pioneer and usher in a brave concept of shared medical appointments, allowing providers the opportunity to visit with multiple patients in one setting. Over the years, the value of this model has been demonstrated in a decrease in wait times for appointments, as well as an increase in patient satisfaction and experience. In this session, Dr. Sumego will review how a rapid virtual deployment of shared medical appointments allowed for patients to remain connected and in touch with their care teams, while also increasing the number of patients reached who were unable, due to various social determinants, to get to a shared medical appointment in the past.

Upon completion of this activity, participants should be able to:

  • Identify key drivers and prerequisites to access, social distancing, maintaining care, acute care, and reducing in-person care
  • Describe the use of technology in operationalizing the roll out of VSMAs
  • Identify keys to creating an implementation strategy

Tuesday, October 6, 2020, 2:00 p.m.

Transforming Health Care for the Ideal Patient Experience

James Merlino, M.D., Chief Clinical Transformation Officer, Cleveland Clinic

Cleveland Clinic has a goal to improve the environment for patient care and caregivers, which is only possible through a critical interdependence of safety, quality, and the experience of care. Using his experience as a physician and as the chief transformation officer with Press Ganey, where he led 70 organizations along their transformation journey, Dr. Merlino has returned to Cleveland Clinic in a pivotal role of leading this vision to fruition. In this session, Dr. Merlino will share best practices in patient engagement and discuss ways in which providers can make the patient experience a positive one as healthcare continues to move into a more virtual environment.

Upon completion of this activity, participants should be able to:

  • Outline current best practices in patient engagement, including virtual health care
  • Describe ways frontline healthcare providers can improve the patient experience in a virtual setting

Thursday, October 8, 2020, 2:00 p.m.

Redesigning Primary Care to Achieve Significantly Higher Performance and Outcomes – And Then COVID-19 Hit

Robert E. Matthews, Vice President, Quality and Care Redesign, PriMed Physicians, and President and Chief Executive Officer, MediSync

Believing that the traditional models for primary care were deeply inadequate or broken, PriMed was in the midst of a multi-year effort to design and implement a new model. Their goals included significantly improved quality, cost, and safety performance while finding a way for members of the primary care team to be satisfied, not burned out. Then COVID-19 hit. This talk describes the challenges that COVID-19 introduced to their redesign process, including some new insights gained from grappling with the pandemic. For example, COVID revealed the huge discrepancies in care and outcomes suffered by African Americans and other minorities, which, in turn, led to higher COVID-induced morbidity and mortality. PriMed has learned that although part of the problem is access, but just addressing access is not always sufficient.

Upon completion of this activity, participants should be able to:

  • Estimate the adequacy of their current models for primary care in light of their future requirements for performance improvement, sustainability, and physician capability
  • Identify at least five key variables that must be included in care redesign to enhance performance
  • Identify and critique their current assumptions about primary care

Tuesday, October 13, 2020, 2:00 p.m.

Transforming the Patient Connection: Leading Medicine through Innovation

Tesha Montgomery, RN, M.H.A., FACHE, Vice President, Access and Operations, and Adam Meyers, M.B.A., Director of Practice Operations, Houston Methodist Physician Organization

Faced with growing complaints about communication between the health system and patients, Houston Methodist launched an initiative to improve patient satisfaction around communication with primary and specialty care operations teams. In this session, hear how Houston Methodist identified communication challenges raised by patients and then sought to transform the digital patient experience by improving mobile platforms, standardizing guidelines for communications, and other measures. This session chronicles the steps they took for relentlessly pursing an innovative solution to meet patients where they wanted to be met, while improving outcomes and not jeopardizing financial performance.

Upon completion of this activity, participants should be able to:

  • Outline strategies for creating a comprehensive digital patient experience
  • Leverage digital communications, such as texting, to manage outcomes and patient behavior
  • Identify ways to facilitate change management during a major technology roll out

Thursday, October 15, 2020, 12:00 p.m.

Lowering Total Cost of Care through E-Consults

Facilitator: Richard Bone, M.D., Senior Medical Director, Population Health, Advocate Medical Group

Panelist: Timothy J. Friel, M.D., FIDSA, Chair, Department of Medicine, Lehigh Valley Health Network; Christopher Babiuch, M.D., Medical Director, Specialty Integration, Cleveland Clinic; James (Jess) Wheeler, D.O., Division Medical Director, Medical Specialties and Quality, HealthPartners; and Scott Cohen, M.D., CMIO, Bassett Healthcare Network

E-consults, formerly known as “hallway” or “curbside” consults, can improve provider-to-provider consultation. They also have the potential to help healthcare organizations achieve the quadruple aim by improving access, alleviating specialist burnout, improving patient satisfaction, and reducing the cost of care. In this panel, leaders with Cleveland Clinic, Lehigh Valley Health Network, HealthPartners, and Bassett Healthcare Network will compare elements of their respective e-consult programs, sharing best practices from their efforts. The session will provide valuable insights on you can plan and implement an effective e-consults process at your organization.

Upon completion of this activity, participants should be able to:

  • Describe the key elements of an e-consult program
  • Explain how e-consults can be part of a novel care process that achieves the quadruple aim
  • Delineate best practices for implementing an effective e-consult program

Tuesday, October 20, 2020, 2:00 p.m.

Using Technology to Facilitate Multidisciplinary Care: A Case Study of Virtual Derm Assist

Stella Dantas, M.D., Associate Medical Director, Ambulatory and Convenient Care, and Charlotte Tsai, M.D., Chief of Service, Department of Dermatology, Northwest Permanente, PC

Wait times for dermatology appointments are long, and often patients’ concerns require a more immediate response. In this presentation, speakers from Northwest Permanente, PC will introduce a solution that allows the primary care provider to photograph the skin condition, upload to their patient’s chart, and immediately send to dermatology for triage. Not only has this solution reduced wait times between appointments, it’s allowed a more rapid diagnosis of melanoma and has led to a lower cost of care. During this presentation, participants will learn how to bring this virtual solution into their practices and open the door to more creative approaches to reducing wait times and addressing patient concerns.

Upon completion of this activity, participants should be able to:

  • Describe the benefits and limitations of using virtual technologies for dermatology appointments
  • Develop an internal quality assurance program, including steps to ensure clear photography of skin conditions
  • Identify best practices for implementing virtual technologies in their own dermatology practices

Tuesday, October 27, 2020, 2:00 p.m.

Transforming Population Health Post COVID

Philip M. Oravetz, M.D., M.P.H., M.B.A., Chief Population Health Officer, Ochsner Health System

The COVID-19 pandemic revealed enormous gaps and opportunities in the area of population health. Going forward we need a scalable, data-driven approach to improve community healthcare structures built around coordinated, patient-centered care management. Learn how Ochsner Health System has improved clinical interventions and financial outcomes for different patient risk segments while improving patient experience and quality and positioned their institution for success post COVID.

Upon completion of this activity, participants should be able to:

  • Describe best practices to improve clinical interventions to advance the patient experience
  • Identify ways to position your organization for success in a post-pandemic world by discovering improved community healthcare structures

Thursday, October 29, 2020, 12:00 p.m.

AMGA Federal Legislative and Regulatory Update and 2020 Election Preview

Chet Speed, J.D., LL.M., Chief Public Policy Officer, AMGA

In this informative session, AMGA’s Chief Public Policy Officer will discuss the legislative and regulatory environment in Washington, DC, with a special emphasis on AMGA’s efforts to advocate on behalf of our members during and after the pandemic. He will also discuss the 2020 presidential and Congressional elections and how the results may affect your medical group in both the legislative and regulatory arenas.

Upon completion of this activity, participants should be able to:

  • Describe AMGA advocacy efforts on behalf of medical groups and other organized systems of care
  • Explain how the 2020 presidential candidates’ proposals may affect your medical group in both the legislative and regulatory arenas

Thursday, October 29, 2020, 2:00 p.m.

Medical Group Transformation through Practice Optimization

Melinda Cannon, Corporate Director Practice Operations, and Wendi Fish, Director of Finance, Valley Physician Enterprise; and Rose Wagner, COO, AMGA Consulting

After rapid and significant growth of the medical group, Valley Physician Enterprise embarked upon a comprehensive gap analysis assessment to determine where there were opportunities to improve performance. An in-depth analysis and evaluation was completed in the areas of revenue cycle, provider compensation and productivity alignment, clinic staffing, and operational expense structure.

Once the opportunities were identified, Valley Physician Enterprise created a Transformation Workgroup focused on three main areas and named project sponsors and membership for each of the areas. During this session, the presenters will take you through their journey utilizing a structured approach, the goals they set, and their progress and successes to date.

Upon completion of this activity, participants will be able to:

  • Describe the structured approach and process utilized to conduct a comprehensive medical group gap analysis for practice optimization
  • Identify gaps in performance and set realistic targets for improvement
  • Leverage knowledge and insights from Valley Physician Network to obtain health system buy-in and develop workgroups assigning accountability, authority, and responsibility to drive sustainable change within their own organizations