General Session Speakers

Craig E. Samitt Portrait

Opening General Session: Future of Healthcare Delivery: A Convergence


Craig E. Samitt, M.D., M.B.A.
Founder and CEO, ITO Advisors, LLC
The Dr. Scott Hayworth and the Honorable Dr. Nan Hayworth Lecture

Many believe that the pandemic has created the impetus for a substantive reinvention of the U.S. care delivery system. Employers/payers believe the rising cost of health care is unsustainable.

Patients are seeking out Amazon-like service and convenience. Physicians and systems face a host of competitive forces pointing care to the cloud and to the home. And investors are pouring billions of dollars into value-based care, digital solutions, and alternative care models.

In this presentation, Dr. Samitt will share his view of the likely future care delivery model, an overview of organizations most aggressively pursuing a reinvented future, and his thoughts on how incumbent health systems should best evolve to remain in the lead.

Upon completion of this activity, participants should be able to:

  • Describe competitive forces driving change in care delivery
  • Delineate how health systems need to evolve to a new care delivery model

General Session:  Art of Innovation


Guy Kawasaki
Chief Evangelist at Canva,
Former Brand Ambassador for Mercedes-Benz,
Former Chief Evangelist at Apple

In a time where health systems and medical groups are now competing with disruptive innovators for patients and providers, improving by even 10% on your current curve is not enough. You need to jump to the next curve. Entrepreneur and investing expert Guy Kawasaki will share his wisdom in user experience, design thinking, and innovation to create brand love for world-class companies like Apple, Google, Canva, and Mercedes-Benz. Mr. Kawasaki knows what it takes to ignite a group of enthusiastic fans behind an organization.

An executive fellow of the Haas School of Business (UC Berkeley), he is the bestselling author of The Art of the Start 2.0, The Art of Innovation, Enchantment: The Art of Changing Hearts, Minds, and Actions, and 11 other books that serve as textbooks for the finest academic institutions of the world.

Upon completion of this activity, participants should be able to:

  • Describe how to create brand loyalty
  • Delineate how to inspire customer engagement

General Session: Understanding Risk and Mastering the Unknown


Gen. Stanley McChrystal (U.S. Army Ret.)
Former Commander of U.S. and International Forces in Afghanistan,
Bestselling Author of
Team of Teams and Risk: A User’s Guide,
Co-founder of the McChrystal Group

Retired four-star general Stan McChrystal has lived a life associated with the deadly risks of combat. From his first day at West Point to his years in Afghanistan, to his efforts helping business leaders navigate a global pandemic, McChrystal has seen how individuals and organizations fail to mitigate risk. Why? Because they focus on the probability of something happening instead of the interface by which it can be managed.

In this presentation, adapted from his book, Risk: A User’s Guide, McChrystal offers an entirely new way to understand risk and master the unknown—focused not on odds, but on a readiness to respond—and shares his battle-tested system for detecting and responding to risk.

Using real-life examples from his military experiences and the business world, he illustrates the 10 dimensions of control that organizations can use to maintain healthy Risk Immune Systems and identify, analyze, and exert mastery over any type of risk they might face. With McChrystal’s hard-won guidance, you will walk away with practical exercises to improve preparedness and resistance and build a strong defense against what we know—and what we don't.

Upon completion of this activity, participants should be able to:

  • Describe how to improve preparedness and resistance
  • Delineate how to understand and prepare for risk

Closing General Session: Adapt, Overcome, and Win as One!


Robyn Benincasa
World Champion Eco-Challenge Adventure Racer,
New York Times Bestselling Author

If there’s one thing we can all count on right now, it’s that something is about to change. It is our response to ongoing change that dictates our success. So how do we as leaders inspire the kind of mindset and build the kind of teams that drive our organizations to adapt, overcome, and win as one in the face of times of extreme challenge and change?

Ms. Benincasa shares the essential elements of world-class performance that allowed her World Champion Adventure Racing team to be the most prolific and consistent world champions in the sport, and that can be easily applied to the adventures in our business lives.

A 20+ year veteran San Diego firefighter, world champion Eco-Adventure Challenge racer, Guinness World Record endurance kayaker, and New York Times bestselling author, Ms. Benincasa shares the mindset and strategies that create breakthrough performance.

Upon completion of this activity, participants should be able to:

  • Describe essential elements of world-class performance
  • Describe strategies for creating breakthrough performance