How are participants invited? [ Answer ]
The CEO sends an email to the selected participants. We provide an invitation email template with suggested language.
How often should I repeat it? [ Answer ]
The majority of previous participants suggest organizations complete the Assessment once per year.
After I see the results can I invite a new group of participants and receive an updated results analysis? [ Answer ]
After the results are analyzed and provided to us, can we change the role assignment for participants and get an updated results analysis? [ Answer ]
Does the CEO need to be involved? [ Answer ]
We highly recommend that the CEO serve as the sponsor of the Assessment Program, including sending the kick-off invitation to participants.
Can we start with just the executive team? [ Answer ]
Executives are welcome to complete the Assessment prior to inviting others to participate; however, the standard results analysis will not be produced.
Can you give me examples of the types of questions? Can I get a list of all the questions? [ Answer ]
We are happy to share a few sample questions; however, we prefer not to share the entire list of questions.
Are we able to review the questions before we take the assessment? [ Answer ]
Executives are welcome to complete the Assessment prior to inviting others to participate.
Can you share examples of the results analysis I will receive? [ Answer ]
Why do we have to provide email addresses for participants? [ Answer ]
The participant's email address is used as the unique identifier for the participant. Additionally, having the email address enables us to contact the individual if there are any issues.
What does a participant do if they forgot their password or experience any issues? [ Answer ]
Regardless of the issue, participants should email Greg Kotzbauer at firstname.lastname@example.org
Can we assign organizational roles to participants that are different than the four recommended roles? [ Answer ]
Are we required to include participants from the entire organization or can we focus on one facility? [ Answer ]
Organizations can use the Assessment Program for one or more facilities or for the entire organization.
Can we limit participation to only our ambulatory group(s)? [ Answer ]
Yes. It is important participants include representatives ranging from the leadership team to direct care providers.
Can we participate with less than 45 participants? [ Answer ]
Organizations are welcome to participant with less than 45 if the participants span a representative sample of executive leaders to direct care providers.
Can we participate if we only have participants from one of the proposed roles (e.g., only Executive Leaders or only Direct Care Providers)? [ Answer ]
Can I include individuals from partner organizations? [ Answer ]
How do I get high participation rates? [ Answer ]
A combination of factors: 1. CEO sponsorship; 2. In the invitation email indicate the results are anonymous and they will be used to help define the organization's improvement plan; and 3. Work with your team to send reminder emails to non-respondents.
Can I get benchmarking to see how my organization compares to similar organizations? [ Answer ]
Yes. As of October 2015, there are nearly 40 organizations with 2,000 respondents.
Is there a benchmark against which we should measure ourselves with this assessment? [ Answer ]
There are several benchmarking options. The selected benchmarks will be determined in collaboration with executive leaders.
Does the Assessment work with all web browsers? [ Answer ]
The Assessment works with all browsers - Firefox, Safari, Chrome and Internet Explorer. It is best to be on the latest browser version, or at a minimum IE8+, Firefox 4+, Safari 3+, and Chrome 2+.
How was this developed and validated? [ Answer ]
The Assessment was developed with and tested by health system leaders of all sizes, and by examining years of case studies and research that document how health systems have produced high-value results.