Care Process Improvement

Technology and Data

Friday, March 11, 2016
2:00 p.m. – 3:15 p.m.

Telemedicine Services across the Continuum: Managing Patient Care Seamlessly In the Acute/Ambulatory/Home Settings
Arshad Ali, MD, Medical Director, TeleICU, Dignity Health Telemedicine Network, Mercy Medical Group Inc.
Jim Roxburgh, RN, MPA, Director, Dignity Health Telemedicine Network, Mercy Medical Group Inc.
Health systems across the country are beginning to understand the value proposition for telehealth and telemedicine service delivery as new economic drivers incentivize population management, quality outcomes, and better value. However, many have no or minimal experience in the development, implementation, and maintenance of a highly effective, multispecialty telemedicine network. Over the last eight years, Dignity Health Telemedicine Network has managed change and innovation while rapidly adopting new technology for care delivery across the entire continuum. This session will discuss quality metrics and outcome measures including dashboard development, continuous quality improvement, and feedback tools utilized to manage and improve a telemedicine network.

Wednesday, March 11, 2016
3:45 p.m. – 5:00 p.m.

Social Media, Women, and Patient Engagement: Listening to the Digital Voice and Reaching Today’s Healthcare Consumer
Geeta Nayyar, MD, MBA, Chief Healthcare and Innovation Officer, Femwell Group Health, Inc.
Patient engagement has become one of the most central issues as healthcare moves to value-based payment. One of the most frequently overlooked engagement tools is social media. This presentation will focus on the relevance of social media in health care, the power of the female voice in the social landscape and in healthcare decision making, and how one of Florida’s largest MSOs is leveraging both social media and the female healthcare consumer to close the gap in patient engagement.

Technology and Analytics within Patient Access
Alan Kramer, MPH, Director, Patient Access, Emory Healthcare
Christian Larsen, MD, DPhil, Dean of Emory University School of Medicine, VP for Health Center Integration for the Robert W. Woodruff Health Services Center, and Chairman of the Board, Emory Clinic
Using a data-driven approach and new technologies to improve resource utilization, increase new patient volumes, and reduce scheduling errors, this presentation will provide the framework and strategies needed to improve access for patients. You will learn how Emory achieved a 10% improvement in appointment utilization, which measures how effectively providers’ time is filled in clinic, maintained current appointment lag levels despite seeing a 19% growth in new patient volumes, and reduced no-show rates by 25%.

Saturday, March 12, 2016
11:00 a.m. – 12:15 p.m.

Transitioning to a New Electronic Health Record: Data Conversion Strategies to Engage Providers and Operations
Michael Sheinberg, MD, Medical Director, Lehigh Valley Health Network Epic Implementation, Lehigh Valley Physician Group
Jennifer Schlegel, MSN, RN, Senior Business Analyst, Enterprise Analytics, Lehigh Valley Physician Group
Organizations implementing clinical data systems increasingly face the challenge of migrating data from their legacy platforms as tech-savvy clinicians demand the data be converted and ready to use immediately. It’s not an unreasonable demand, as years of clinical and operational data often contain critical historical and clinically necessary elements that can prime the use of the new system with pre-populated information. However, migration often poses the question of “Which data do you really need?” as the answer cannot be “All of it.” In this session, presenters from Lehigh Valley Physician Group will discuss the analysis, governance, decision making, and change management that contributed to their successful data migration, with an emphasis on quality vs. quantity.

Saturday, March 12, 2016
2:00 p.m. – 3:15 p.m.

Leveraging Data for Information-Driven, Value-Based Decision Making
Gregory Spencer, MD, Chief Medical Officer and Chief Medical Information Officer, Crystal Run Healthcare
Louis Cervone, Director, Business Intelligence, Crystal Run Healthcare
With the rise of value-based care, organizations need to extract data from disparate sources to make informed and cost-effective clinical and operational decisions. Crystal Run Healthcare views its enterprise data warehouse as a critical component of its shift to value-based care, including its participation in a Medicare Shared Savings Plan (MSSP) accountable care organization (ACO). This session will demonstrate how an enterprise data warehouse can take the guesswork out of countless initiatives, including risk management, payer negotiations, population health, and site selection.

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