Care Process Improvement
Technology and Data
Friday, March 11, 2016
2:00 p.m. – 3:15 p.m.
Telemedicine Services across the Continuum: Managing Patient Care Seamlessly In
the Acute/Ambulatory/Home Settings
Arshad Ali, MD, Medical Director, TeleICU, Dignity Health Telemedicine Network,
Mercy Medical Group Inc.
Jim Roxburgh, RN, MPA, Director, Dignity Health Telemedicine Network, Mercy
Medical Group Inc.
Health systems across the country are beginning to understand the value
proposition for telehealth and telemedicine service delivery as new economic
drivers incentivize population management, quality outcomes, and better value.
However, many have no or minimal experience in the development, implementation,
and maintenance of a highly effective, multispecialty telemedicine network. Over
the last eight years, Dignity Health Telemedicine Network has managed change and
innovation while rapidly adopting new technology for care delivery across the
entire continuum. This session will discuss quality metrics and outcome measures
including dashboard development, continuous quality improvement, and feedback
tools utilized to manage and improve a telemedicine network.
Wednesday, March 11, 2016
3:45 p.m. – 5:00 p.m.
Social Media, Women, and Patient Engagement: Listening to the Digital Voice and
Reaching Today’s Healthcare Consumer
Geeta Nayyar, MD, MBA, Chief Healthcare and Innovation Officer, Femwell Group
Patient engagement has become one of the most central issues as healthcare
moves to value-based payment. One of the most frequently overlooked engagement
tools is social media. This presentation will focus on the relevance of social
media in health care, the power of the female voice in the social landscape and
in healthcare decision making, and how one of Florida’s largest MSOs is
leveraging both social media and the female healthcare consumer to close the gap
in patient engagement.
Technology and Analytics within Patient Access
Alan Kramer, MPH, Director, Patient Access, Emory Healthcare
Christian Larsen, MD, DPhil, Dean of Emory University School of Medicine, VP for
Health Center Integration for the Robert W. Woodruff Health Services Center, and
Chairman of the Board, Emory Clinic
Using a data-driven approach and new technologies to improve resource
utilization, increase new patient volumes, and reduce scheduling errors, this
presentation will provide the framework and strategies needed to improve access
for patients. You will learn how Emory achieved a 10% improvement in appointment
utilization, which measures how effectively providers’ time is filled in clinic,
maintained current appointment lag levels despite seeing a 19% growth in new
patient volumes, and reduced no-show rates by 25%.
Saturday, March 12, 2016
11:00 a.m. – 12:15 p.m.
Transitioning to a New Electronic Health Record: Data Conversion Strategies to
Engage Providers and Operations
Michael Sheinberg, MD, Medical Director, Lehigh Valley Health Network Epic
Implementation, Lehigh Valley Physician Group
Jennifer Schlegel, MSN, RN, Senior Business Analyst, Enterprise Analytics,
Lehigh Valley Physician Group
Organizations implementing clinical data systems increasingly face the
challenge of migrating data from their legacy platforms as tech-savvy clinicians
demand the data be converted and ready to use immediately. It’s not an
unreasonable demand, as years of clinical and operational data often contain
critical historical and clinically necessary elements that can prime the use of
the new system with pre-populated information. However, migration often poses
the question of “Which data do you really need?” as the answer cannot be “All of
it.” In this session, presenters from Lehigh Valley Physician Group will discuss
the analysis, governance, decision making, and change management that
contributed to their successful data migration, with an emphasis on quality vs.
Saturday, March 12, 2016
2:00 p.m. – 3:15 p.m.
Leveraging Data for Information-Driven, Value-Based Decision Making
Gregory Spencer, MD, Chief Medical Officer and Chief Medical Information
Officer, Crystal Run Healthcare
Louis Cervone, Director, Business Intelligence, Crystal Run Healthcare
With the rise of value-based care, organizations need to extract data
from disparate sources to make informed and cost-effective clinical and
operational decisions. Crystal Run Healthcare views its enterprise data
warehouse as a critical component of its shift to value-based care,
including its participation in a Medicare Shared Savings Plan (MSSP)
accountable care organization (ACO). This session will demonstrate how an
enterprise data warehouse can take the guesswork out of countless
initiatives, including risk management, payer negotiations, population
health, and site selection.