Governance and Strategic Planning

Wednesday, March 25, 2015
2:00 p.m. – 3:15 p.m.

The CHIPS Journey to Transform the Physician Practice Model Across a Large Hospital-Based System
Beth Cafaro, JD, Vice President, Practice Operations/President, CHI Physician Services
James Dye, Chief Development Officer, MedSynergies

Learn how Catholic Health Initiatives (CHI) entered into a joint venture to develop a system-wide medical services organization to serve its diverse 4,000+ employed provider practice network. The challenge was to create a high-performing ambulatory integrated health system from a historically hospital-centric organization. This presentation will detail CHI’s journey from the perspective of a physician leader, administrative executive, and a joint venture business partner, and include details about the steps necessary in the formation and governance of joint ventures with non-traditional partners.

Wednesday, March 25, 2015
3:45 p.m. – 5:00 p.m.

Engrained in Excellence: Creating a Strategic Service Program
Jacob Bast, MHA, FACHE, FACMPE, Senior Vice President and Chief Operating Officer, St. Elizabeth Physicians
Mary Jindra Koch, Director of Service Excellence and Communications, St. Elizabeth Physicians
As a new provider group, St. Elizabeth Physicians was faced with establishing a culture of service.  To address this challenge, the organization developed “Engrained in Excellence,” a four-year, four-phase prescriptive strategy including over 60 modules specifically designed to encompass cultural development, service delivery, service recovery, innovation, rewards, and recognition.  This session will help you apply the lessons learned by St. Elizabeth Physicians as you develop and refine your group's culture of service.

Thursday, March 26, 2015
11:00 a.m. – 12:15 p.m.

Herding Cats, or Aligning the Medical Group
Mark Wendling, MD, Associate Medical Director of Performance Improvement, Lehigh Valley Health Network
Kathleen Schuyler, MS, Senior Consultant, Lehigh Valley Health Network
As health networks expand, they often acquire groups with their own distinct cultures, leading to a misaligned and disordered environment.  This presentation will share the disconnects a large regional medical group was experiencing, and the process it followed to engage providers as they developed a set of common, measurable expectations.

Thursday, March 26, 2015
2:00 p.m. – 3:15 p.m.

Governance and Leadership of a Multifaceted Physician Enterprise
Alan S. Kaplan, MD, MMM, FACHE, FACPE, President and Chief Executive Officer
Bill Jessee, MD, FACMPE, Chief Medical Officer, INTEGRATED Healthcare Strategies
This session will focus on the theory and practical implementation of an effective model for governing a complex network of physicians, in a highly competitive, vigorously scrutinized market. This session will highlight the job description and responsibilities of the board; the practical reality of implementing an effective governance model, especially the cultural challenges; and the steps required to effectively engage physicians―employed and independent, academic and community-based.

There was a problem loading this area.