2024 Acclaim Award Honoree

St. Elizabeth Physicians

A Multidisciplinary Approach to Quadruple Aim Achievement

Acclaim Award honoree St. Elizabeth Physicians was recognized for the following initiatives:

• Focusing on patient experience and engagement through the implementation of a five-year plan called “Engrained in Excellence,” including monthly interventions and strategic deployments of resources, as well as monitoring and reporting on patient experience on a weekly basis at the executive leadership level
• Recognizing a need to focus on quality improvement efforts, such as providing annual wellness exams to over 70% of eligible patients, compared to the national average completion rate of 15%
• Developing an order for an External Result Request, enabling clinical associates to place an order managed by a centralized Population Health Support Services team, who track down and abstract results for screenings completed in other settings of care
• Centralizing all emergency department visit follow-up phone calls with members of the care management outreach team in an effort to impact avoidable emergency department visits
• Providing for and investing in a comprehensive wellness program, composed of four elements—culture development, learning opportunities, resiliency resources, and systemic process improvement—to impact the root causes of provider burnout and unhappiness

Formed in 2010 following the merger of two primary care medical group practices, St. Elizabeth Physicians has grown and evolved into a multi-specialty physician group consisting of 481 physicians, 283 advanced practice providers, and more than 1,500 non-provider associates serving more than 394,000 patients in 54 conveniently located sites. St. Elizabeth Physician’s mission is to provide comprehensive and compassionate care that improves the health of the people we serve.