How It Works

How It Works
How to Get Started
Staff Requirements

To download the 2012 Patient Satisfaction Protocol, please click here. To indicate that your medical group wishes to participate in the Patient Satisfaction Survey, you must submit to AMGA a completed Survey Registration Form. You may download a copy of the Form by clicking here.

How It Works
The survey methodology is rigorous enough to provide statistically valid data but flexible enough to accommodate your office needs.

Surveys are administered over a minimum three-week period to a random selection of each provider’s patients.
Patients are given the survey after the office visit and asked to complete the survey onsite and return it to a confidential drop box before leaving the office. (If patients do not check out after seeing the provider, check with AMGA about alternate distribution methods.)
Survey data is then forwarded to AMGA to be included in the benchmark database.
AMGA sends you a comprehensive report with overall clinic, specialty, site, and individual provider level analysis within six weeks.

How to Get Started
The entire process typically takes three months from start to finish: one month for set-up, one month to survey, and one month for AMGA to prepare the report. The standard process is as follows:

AMGA will send you a survey administration protocol that outlines the survey process, resources required, how to randomly select patients, and other important tips for a smooth survey process.
Your group sends AMGA a list of providers and an electronic copy of your logo.
AMGA will prepare a survey template for each provider. Allow two weeks for processing.
Your group may pilot the survey in one department to work out any problems with the survey administration process.
Your medical group can then roll out the survey to the entire clinic or survey department by department (depending on what works better for your medical group).
The survey is administered over at least three weeks although many groups find they require more time to obtain the minimum thirty surveys per provider. Although 30 surveys is the minimum recommended, we encourage you to collect more than thirty when possible.
Completed surveys are forwarded to AMGA to be scanned into the database.

Staff Requirements
The program is designed to be incorporated into your practice schedule smoothly without adding additional staff. You will need to designate a staff member oversee the program and function as the primary contact for AMGA. Depending on the size of your group, you also may have to designate site coordinators to manage the survey distribution in their office setting. Receptionists administer the survey to patients as they check out.

For more information on participation, contact Mark Miller at (703) 838-0033, ext. 363.

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