Survey

To measure your providers’ satisfaction with their work lives, the survey focuses on 12 key dimensions, listed below. The 60 core items of the survey that measure these 12 dimensions ask your providers to rate their satisfaction on five-point Likert scales. The survey takes 15 minutes to complete. Providers are guaranteed confidentiality, thereby ensuring that they can freely express themselves.

Leadership and Communication

Quality of physician leadership in your group
Physician involvement in management and governance of your group
Communications with physician leaders
Explanation of management decisions
The morale in your group
The influence you have on your group's policies and procedures
Your group's response to your concerns and requests
How well your group is facing the economic and strategic challenges confronting physicians in this country
Executive compensation in your group
The physician leadership in your specialty

Quality of Care

Quality of care you are able to provide
Your ability to obtain specialty referrals whenever you feel they are necessary
Your ability to prescribe the medications you want
Your ability to obtain tests or procedures for patients whenever you feel they are necessary
Your ability to refer patients to high quality specialist

Time Spent Working

Time you have available for your family and personal life
Degree of control you have over your schedule
Amount of time you spend working
Amount of time you spend with each patient
The volume of my patient load or panel is reasonable

Patient Interaction

Your relationships with patients
Your patients' expectations/demands
Your patients' adherence/compliance with instructions
Continuity of patient care you are able to provide

Administrators

Administrators emphasize productivity to the detriment of quality care
There is an adversarial relationship between physicians and administrators at our group
Quality of administrative leadership in your group
Communication with administrators

Compensation

Total earnings from your practice
Amount of work required for the pay you receive
My specialty is treated equitably in terms of compensation, resources, and scheduling

Relationships with Staff

Non-physicians in my practice support my professional judgment.
My non-physician colleagues are a major source of personal support.
Non-physicians in my practice reliably carry out clinical instructions
Non-physician staff in my practice are not accommodating

Resources Available

Medical supplies are available when I need them
I have sufficient exam room space to see my patients
I have adequate equipment for office procedures
There are not enough support staff in my practice

Acceptance by Colleagues

Career advancement opportunities are available to me in the same way they are available to my colleagues
My colleagues support my efforts to balance family and work responsibilities
My values are consistent with those of my colleagues
My values conflict with the group's organizational values
I am isolated from my colleagues because of ethnic, cultural or gender differences

Paper Work

My role in managing the business aspects of my practice is not a burden to me
I have too much administrative work to do
Paperwork required by payers is a burden to me

Computers

Your access to computers
The availability of on-line services (e-mail, Internet, Intranet)
The responsiveness of your information systems department

Preauthorization Process

Time it takes to complete pre-authorization requests
Number of services for which you are required to submit pre-authorization requests
Time it takes to obtain pre-authorization decisions
Appropriateness of pre-authorization decisions

The survey also collects data regarding a variety of practice characteristics (e.g., use of email in communicating with patients) and provider demographics (e.g., age, gender).

Website Terms and Conditions of Use and Privacy Policy