How It Works

AMGA ’s Provider Satisfaction Benchmarking Program makes it easy for your group to participate.

To download the 2012 Provider Satisfaction Protocol, please click here.

Step 1: Contact AMGA to receive start-up materials

Choose the survey cycle that is best for your organization.
Print out and complete a copy of AMGA's Survey Registration Form. You may access the form using this link.
Contact Dave Cosentino at (703) 236-9093 to receive information on submitting your "provider profiles", as well as a template for completing them.

Step 2: Decide whether to use paper surveys or AMGA’s web-based survey tool

With paper surveys, providers are given a copy of the survey and a stamped, addressed return envelope, so that they can confidentially return the survey directly to AMGA. Alternatively, AMGA can make the survey available to your providers via the web. Should you choose this approach, AMGA will email each provider a link to the survey website, along with a provider-specific website password. The web-based survey tool is easy to navigate and complete. Please note: your medical group must choose either the paper survey or the web-based survey option for all providers.

Step 3: Submit survey registration form and provider profiles to AMGA

The provider profile is a spreadsheet listing of the providers who will be participating in the survey. This list should include each provider’s:

Name
Specialty
Education (MD, PA, RN, etc.)
Provider ID Number (assigned by you)
Site Name
Date of Birth
Gender
Email address (if using web survey)

Step 4: Optionally, submit up to five extra questions of your own creation (in Likert-scale format) for an added fee

Step 5: Survey your providers

Regardless of whether your group uses paper or web-based surveys, AMGA uses a rigorously tested survey methodology designed to maximize your response rate. This methodology involves:

Sending each provider a ‘Pre-notification Letter’ a week before the survey begins, so that everyone knows that the survey is coming and why their participation is so crucial
Disseminating the survey, with cover memos that reiterate the importance of both the survey and the individual’s participation
One or more reminder notices to non-respondents sent at specific intervals during the five week survey period, urging their participation

If using paper surveys, your group will be responsible for disseminating all of the scheduled notices. If using web surveys, AMGA will send out all but the pre-notification letter.

Step 6: Receive your comprehensive report

Report contains your complete results, including results by site and specialty; results for each survey item and dimension; national and specialty-specific norms and best practice benchmarks; and breakdowns by major demographic categories.
Individual provider results remain confidential.
Only sites and specialties with three or more provider surveys receive reports, to help preserve provider anonymity.
Report is received within roughly three weeks of the end of surveying (or less than three months after submitting your list of providers to AMGA)

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