How It Works

Getting involved in AMGA’s Employee Satisfaction and Engagement Survey is straightforward.

To download the 2010 Employee Satisfaction and Engagement Protocol, please click here.

Step 1: Contact AMGA to receive start-up materials

Choose the survey cycle that is best for your organization.
Print out and complete a copy of AMGA's Survey Registration Form. Click here for a copy.
Contact Mark Babey at (703) 838-0033 (ext. 337) to receive information on submitting your "employee profiles", as well as a template for completing them.

Step 2: Submit survey registration form and employee profiles to AMGA

The employee profile template is an Excel file containing three spreadsheets. One spreadsheet is used to list the employees who will be participating in the survey, another to list your medical group’s “sites”, or locations, and the third is for listing each individual with supervisory/management responsibilities.

Each listed employee must also have an ID number assigned by your medical group. The ID number will be used to enhance the security of the survey website, while also making it easier for employees to gain access to the survey. The ID number could be one already in use in your organization, but if you do not use such a number then you can simply assign one to each employee that will only be used for this survey. You also have the option of providing email addresses for each employee. If you provide such email addresses, AMGA will then be able to handle most of the survey-related communications with the employees via email. If you do not provide email addresses, your organization will need to handle all of the communications.

With the lists of supervisors and sites, AMGA will then be able to set up the survey website so that employees can use pull-down menus to identify their own supervisor and work location.

Step 3: Optionally, submit up to five extra questions of your own creation (in Likert-scale format) for an added fee

Step 4: Survey your employees

AMGA uses a rigorous, extensively tested survey methodology designed to maximize your response rate. This methodology involves:

Use of a secure, easy to use, web-based survey. This technology assures employees of being able to provide confidential ratings of their job attitudes, and thereby being able to be completely honest in their statements. Employees will find that they will be able to complete the survey quickly. Moreover, the web technology assures participating medical groups of receiving the strongest, most accurate information possible.
Sending each employee a ‘Pre-notification Letter’ a week before the survey begins, so that everyone knows that your group is participating in the survey, that the survey invitation will be coming within a week, and why their participation is so crucial.
On the day the survey opens, either AMGA or your medical group (depending on whether you provided email addresses as part of the employee profiles) will send each employee a memo that reiterates the importance of both the survey and the individual’s participation. Included in this cover memo will be either a person-specific link to the survey or the URL for the survey’s website.
Two reminder notices will be sent at specific intervals during the two week survey period, urging each employee to participate in the survey. A link to the survey or the survey website’s URL will again be included in the reminders.

Step 5: Receive your comprehensive report

The final report contains your complete results, including results for your group as a whole; by site, job category, and manager/supervisor; results for each survey item and dimension; national and job category-specific norms and best practice benchmarks; and breakdowns by major demographic categories.
Individual employee results remain confidential. Only sites, supervisors, and job categories with three or more employee surveys receive reports to help preserve employee anonymity.
The report is received within three to four weeks after the survey ends (or less than three months after submitting your list of employees to AMGA).

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