Report Overview

Five to six weeks after you submit the survey data you will receive a comprehensive report that allows you to benchmark your results at four levels:

• Overall Clinic results gives you a bird’s eye view of how your clinic is performing as a whole. In addition, this section contains detailed graphs plotting all departments and sites side-by-side for easy analysis. Data is also broken out so you can see how results vary by patient age, gender, health, insurance type, provider education, and if the visit was scheduled or walk-in.
• Education Level reports offer a comparison between particular professional levels and providers of similar education nationwide.
• Specialty reports allow each department to find out how they are performing as a whole and compare themselves against like-specialty peers. In addition, all providers in the specialty are plotted side-by-side to identify top performers so they can be established as mentors for those who are not scoring as well.
• Site reports allow each site to evaluate performance compared to the rest of the group. In addition, data is broken down by specialty within the site.
• Provider reports that show in detail how each physician is performing on the questions related to provider performance (data from questions relating to phone access and appointment scheduling are not included). Providers with thirty or more responses will also receive a percentile ranking to help determine if they are at the top of the class.

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