The AMGA Patient Satisfaction Benchmarking Program offers many benefits to participating medical groups:

• Comprehensive Analysis: Detailed reports for the overall practice, every satellite location, all departments, and each individual provider
• Benchmarks and Comparisons: National, regional, education and specialty-specific norms and “best practice” benchmarks at all levels of analysis
• Regional Benchmarks: Regional comparisons that give you a market advantage when negotiating with health plans and large purchasers
• Networking: Opportunities to network with other participants and share best practice ideas
• Reasonable Schedule: Eight opportunities a year to submit data
• Quick Turnaround: All reports are usually completed in less than one month
• Reasonable Cost: Groups of every size can afford to participate

As a participant, you are provided with a validated survey instrument and a standardized data collection protocol to insure comparability of results. All surveys are completed onsite and then forwarded to AMGA for processing and analysis. Within six weeks, you will receive a comprehensive report detailing the performance of your clinic, each site, department, and individual provider along with graphical comparisons to your region, specialty-specific norms, and “best practice” benchmarks. The report will highlight your best clinicians and identify problem areas, giving you a powerful tool for directing quality improvement efforts.

The variety of benchmarking information provided by the program enables your group to view its performance in the “big picture,” among its regional competition, and within specialty areas.

The program provides data from an impressive collection of medical groups so that you can compare your group with other leading medical practices across the country. With more than 100 groups in the database and benchmarking data from the past two years (providers must have 30 or more responses to be included in benchmarks), the program provides comparison data unparalleled in the industry.

• AMGA Norms show how you compare to the average group
• Best Practice Benchmarks offer you the opportunity to compare your results against the top 5% of the database

Data and norms are reported in terms of Percent Excellent responses. Percentile rankings help provide further perspective on how your group compares and lets you know if you are in the top quarter of the group, top half, or below.

Regional benchmarks allow you to compare your group to medical groups in your region. This information gives you powerful ammunition to negotiate with purchasers and set your group apart from others in your region.

Norms vary significantly across specialties, so it is important to allow providers to compare themselves with their peer group. AMGA has Norms and Best Practice Benchmarks for over 100 different specialties.

Educational Benchmarks

Education norms and benchmarks offer you the ability to compare providers by professional level.  The program offers several designations including physician, nurse practitioner, physician assistant, registered nurse and several other more specialized education levels.

One of the greatest advantages of participating in the AMGA program is that you will have multiple ways to network with other groups to find out ways they have improved patient satisfaction.

• AMGA also hosts an annual Institiute for Quality Leadership meeting in which we discuss reports, share ideas on how to improve results, get feedback about what new features you would like to see included in the reports, and discuss other ideas for quality improvement projects.
• AMGA will also connect you with Best Practice Groups to discuss how they are achieving such outstanding results. Simply call AMGA and tell us which topic you are interested in, for instance, “wait time for appointment” or “telephone access.” We will then contact the highest scoring groups in these areas and arrange for them to talk with you about what has been successful at their clinic. Contact Mark Miller at (703) 838-0033, ext. 363.

For a list of current participants in the AMGA Patient Satisfaction Program, click here.

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