All successful organizations listen to their customers. Do you? Are you tracking what is most important to your patients and responding to their concerns? Can you identify the key drivers to overall patient satisfaction and retention? Do you have access to benchmarks to know how you compare both internally and externally? Can you target improvements as a result of valid and reliable information? The American Medical Group Association’s Patient Satisfaction Benchmarking Program can assure you can answer “yes” to these critical questions.

For more information about the AMGA Patient Satisfaction Benchmarking Program, click the links on the left or click here to see a slideshow that will provide a comprehensive description of the program.

To view an article about findings from the AMGA Patient Satisfaction Program, published in the Group Practice Journal, please click here.

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