AMGA ’s Provider Satisfaction Benchmarking Program makes it easy for your group to participate.

To download the 2008 Provider Satisfaction Protocol, please click here.

• Choose the survey cycle that is best for your organization.
• Start preparing your provider list
• Decide if you want to use the paper or on-line version of the survey
• Add up to five extra questions (in Likert-scale format) to the survey for an extra fee

This list should include each provider’s:

• Name
• Specialty
• Education (MD, PA, RN, etc.)
• Provider ID Number (assigned by you)
• Site Name
• Date of Birth
• Gender
• Email address (if using electronic survey)

Step 3: Submit a survey registration form to AMGA

The registration form is a 2 page instrument used to collect basic information about a clinic that wants to participate in one of AMGA’s surveys.

The paper survey process is broken down into four simple stages and typically yields a 60 percent or higher provider response rate. Providers return their surveys directly to AMGA in postage-paid return envelopes. The four stages include the:

• Pre-notification Letter
• Survey Mailing
• Thank You Note
• Letter to Non-Respondents

OR

AMGA has contracted with a vendor to make the survey available to providers via the web. Should you choose this approach, the vendor will send each provider a link to the website containing the survey (along with the provider’s ID code and a website password). The provider can then complete the survey online at their own leisure. The web-based survey tool is easy to navigate and complete. In addition, the vendor will electronically send all ‘thank you’ and ‘reminder’ notices, leaving only the initial pre-notification letter for the clinic to send out to its providers. Moreover, you can add up to five extra questions for a fee, just as you can with the paper survey.

Please note: your clinic must choose either the paper survey or the web-based survey option for all providers.

• Report contains your complete results, including best practices and national and specialty norms
• Individual provider results remain confidential
• Only sites and departments with three or more provider surveys reported
• Report is received within six weeks of the survey due date, three months after submitting your list of providers to AMGA

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