Management Strategies Articles

The Academics Strike Back
By Daniel M. Cain
January/February 1997—Vol. 46, No. 1

Achieving Revenue Growth … and Regaining Control of Your Practice
By Chris Masciola
September 2004-Vol. 53, No. 8

Achieving the Best—and Avoiding the Worst—of Capitation Contracting
By Richard W. Krohn
September/October 1995—Vol. 44, No. 5

Adding Mid-level Practitioners to a Group Practice
By Danna Wilson and Curtis Pryor
July/August 2000—Vol. 49, No. 7

Addressing the Crisis of Professional Satisfaction: One Group’s Process to Improve Physician Satisfaction
By Mike Carrigan, M.D., FACP, CPE
November/December 2002-Vol. 51, No. 10

Advanced Access: HealthCare Partners Sees Patients the Same Day
By Mary Witt and Suzanne Tinder, M.H.A.
February 2002—Vol. 51, No. 2

Advancing Evidenced-Based Medicine on the Front Lines of Patient Care
By Brian H. Rank, M.D., and Beth Averbeck, M.D.
April 2005-Vol. 54, No. 4

Affiliated Medical Practices: Lahey Clinic’s Model for Physician Directed Health Care
By Frances N. Friend
April 1999—Vol. 48, No. 4

Allocation of Management Time during the Formation and Development of a Group Practice
By A. Douglas Bender, Ph.D., Robert Motley, M.D., Peter Mertzanis, M.B.A., M.H.A., Douglas Ellwood, B.A.
June 2004-Vol. 53, No. 6

Alternative Financing Opens New Doors for Non-Profit Healthcare Providers
By Jim Ambrose
February 2006-Vol. 55, No. 2

Ambulatory Surgery Centers: An Option for Independence and Supplemental Income
By Jack Coale
January 2002-Vol. 51, No. 1

The Anatomy of an Ad
Volume Building, Outreach, and Communication
By Robyn L. Beckwith, M.B.A.
October 2004-Vol. 53, No. 9

Answering Physician Concerns about Drop-In Group Medical Appointments
By Edward B. Noffsinger, Ph.D.
February 1999—Vol. 48, No. 2

Are You Getting a Return on Your Investment in People?
By Steve Schumacher
January/February 1996—Vol. 45, No. 1

The ASC Option: Realizing Benefits with Proper Planning
By Roger Herritz
June 2004-Vol. 53, No. 6

Assessing a Group Medical Appointment Program: A Case Study at Sutter Medical Foundation
By Edward B. Noffsinger, Ph.D., and Thomas N. Atkins, M.D.
April 2001-Vol. 50, No. 4

Attract and Retain a Skilled and Loyal Staff
By Price Dix
September 1998—Vol. 47, No. 8

Attracting Strong Executive Talent in Today’s Tough Labor Market
By Carrie Hackett
January 2005-Vol. 54, No. 1

Avoiding Medical Group Meltdown
By Steve Messinger, M.H.S.A., and Paul B. Stevenson, M.P.A., C.P.A.
February 2000—Vol. 49, No. 2

Back to Basics: The Nuts and Bolts Management of a Successful Practice
By Wendy Leutgens, R.N., M.S.N., and Margaret Hoban, M.S.M.
June 2002-Vol. 51, No. 6

Before Implementing Customer Service Initiatives, Develop a Service Culture
By Nick Fabrizio, Ph.D., FACMPE, FACHE
January 2005-Vol. 54, No. 1

Benefits of Drop-In Group Medical Appointments (DIGMAs) to Physicians and Patients
By Edward B. Noffsinger, Ph.D.
March 1999—Vol. 48, No. 3

Beyond Functional Management: How Process-Centered Management is Transforming Health Care
By Harry Bloom and David Hefner
September 1998—Vol. 47, No. 8

Beyond the Credentialing Black Hole: CAQH’s Online Solution
By Sorin Davis
October 2004-Vol. 53, No. 9

Beyond the Electronic Health Record: Providence Medical Group’s Journey to Cross the Quality Chasm
By Craig Wright, M.D., and Jacquelyn Hunt, Pharm.D., M.S.
January 2006-Vol. 55, No. 1

Boost Performance by Hiring the Right People
By Kevin Joyce
June 2002-Vol. 51, No. 6

A Breath of Fresh Air: Improving Physician Adherence to “Best Practices” Guidelines for Asthma Patient Care
By Richard A. Feifer, M.D.
April 2004-Vol. 53, No. 4

Building Clocks Instead of Telling Time
By Joan M. Kiel, Ph.D.
March 1998—Vol. 47, No. 3

Building Values from the Ground Up: The Opening of the Mayo Clinic Hospital
By Michele Y. Halyard, M.D., Matthew F. McElrath, Donna L. Abbott, Thomas C. Bour, and James G. Anderson
October 2003-Vol. 52, No. 9

A Business Plan for Implementing a Group Medical Appointment Program: A Case Study at Sutter Medical Foundation
By Edward B. Noffsinger, Ph.D., and Thomas N. Atkins, M.D.
May 2001-Vol. 50, No. 5

CareMore’s Physician Housecall Program: Reducing Readmission
By Donald Furman, M.D., M.B.A.
April 2000—Vol. 49, No. 4

The Changing Landscape for Financing Ambulatory Surgery Centers
By Terry Gill
June 2004-Vol. 53, No. 6

Check-In Kiosks: Automated Registration Improves Clinical and Business Workflow
By Simeon Schwartz, M.D.
October 2005-Vol. 54, No. 8

Clinic for Frail Elderly Scores for Patients and Providers
By Sheldon S. Zinberg, M.D., FACG
June 1999—Vol. 48, No. 6

Clinical Information—Why Accurate Coding Puts You in the Front Row Seat
By Maida Reavis Herbst, R.R.A.
September/October 1996—Vol. 45, No. 5

Collaborative Behavioral Health in Primary Care
By Arne Beck, Ph.D.
July/August 2001-Vol. 50, No. 7

Collaborative Care: Integrating Behavioral Health and Primary Care at HealthCare Partners Medical Group
By Clese Erikson, M.P.Aff., and Tom Flatt
March 2004-Vol. 53, No. 3

Collegial Risk Groupings: The Future Shape of Physician Organizations
By Cal James and Michael Kaplan
May 1998—Vol. 47, No. 5

The Compensation – Governance Connection
By Laura P. Jacobs, M.P.H.
July/August 1998—Vol. 47, No. 7

Conflict Management: Turning a Problem into a Management Tool
By Kevin E. Joyce, J.D.
February 2003-Vol. 52, No. 2

Confronting Cultural Differences That Impair Collaboration
By Katherine Kainz, Ph.D.
April 2002—Vol. 51, No. 4

Connecting with Patients: HealthPartners’ eStrategy Is Good Business
By Kevin J. Palattao
October 2005-Vol. 54, No. 8

Controlling Costs and Quality with an Immunization Requirements Planning System
By Konrad Sadek
March 2005-Vol. 54, No. 3

Confronting the Problem of the Growing Uninsured
How to Get People Who Qualify Enrolled in Public Programs
By Philip Lebherz
June 2005-Vol. 54, No. 6

A Correlation between Physician Compensation and RVUs
By Shawn D. Schwartz, M.B.A., and Thomas B. Dobosenski, CPA
October 1998—Vol. 47, No. 9

Considering a “VIP Concierge” Practice: Three Mistakes to Avoid
By Francine R. Gaillour, M.D., FACPE
June 2003-Vol. 52, No. 6

Creating Obnoxiously Devoted Customers
By Chip R. Bell
May 2001-Vol. 50, No. 5

Creating Service Excellence for Patients: The Critical Role of Physicians as Effective Communicators
By Robert H. Lohr, M.D., James T. Li, M.D., Ph.D., William J. Maples, M.D., Michelle A. Leak, M.B.A., and Jonathan A Leighton, M.D.
March 2006-Vol. 55, No. 3

Cultural Competency: Attracting and Serving a Diverse Patient Population
By Howard Ross
March 2006-Vol. 55, No. 3

Customizing Online CME for Individual Health Systems
By Carl A. Patow, M.D., M.P.H.
January 2004-Vol. 53, No. 1

Defining the Network Blueprint
By Richard W. Krohn, M.A., M.A.S.
February 1999—Vol. 48, No. 2

Delivering More for Less by Maximizing Physician Capacity
By Debi Croes, M.B.A., and Marja Meharry, M.B.A.
September 2003-Vol. 52, No. 8

Demand for Specialists Reshapes the Locum Tenens Market
By David Faries
September 1999—Vol. 48, No. 8

Developing a One-Page Plan: A Strategic Planning Methodology for Group Practice Success
By John W. Sterling
March/April 1997—Vol. 46, No. 2

Developing a Successful Interdisciplinary Clinical Research Trial Program
By Tracy Harmon Blumenfeld, M.B.A.
November/December 1999—Vol. 48, No. 10

Developing a Successful Interdisciplinary Pain Management Program
By Cyndy Walsh
June 1999—Vol. 48, No. 6

Developing Future Physician Leaders in the Health Care Setting
By Nick A. Fabrizio, Ph.D.
January 2001-Vol. 50, No. 1

Do Leaders Shape Group Culture or Does Group Culture Shape Leaders?
By Wm. Marty Martin, Psy.D., M.P.H., and Timothy Keogh, Ph.D.
June 2005-Vol. 54, No. 6

Does Reengineering Have a Place in Medical Groups?
By Nick A. Fabrizio, Ph.D.
June 1999--Vol. 48, No. 6

E-prescribing Efficiencies: The Use of Six Sigma to Measure Practice Impact
By Timothy Higgins, Richard Brook, and Stephen Wogen, M.H.A.
March 2004-Vol. 53, No. 3

Effective Disease Management Through an Integrated Patient Data Management System
By Scott B. Baker, M.D., F.A.C.C.
February 2006-Vol. 55, No. 2

An eRadiology Primer: How to Develop the Best Radiology Service for Your Patients
By Michael Recht, M.D.
October 2005-Vol. 54, No. 8

Educating Physicians a Must for Success in Managed Care
By Richard C. Ferreira, M.D., J.D.
November/December 1995—Vol. 44, No. 6

Efficient Lab Operation Dependent on Workflow, Dependability, and Productivity
By Susan D. Kelly, M.S., M.T.
May 1999—Vol. 48, No. 5

Eight Essential Rules of Capitation Contracting
By Richard W. Krohn
July/August 1995—Vol. 44, No. 4

Electronic Medication Management: Where’s The Value?
By Nathan Lawless, R.Ph., Jennifer Wilson Norton R.Ph., M.B.A., and Richard Rafoth, M.D.
January 2003-Vol. 52, No. 1

Elevating Constraints in a Multispecialty Medical Group Practice
By Howard N. Smith, M.D.
November/December 2000—Vol. 49, No. 10

Energizing the Network
By Steven Pierdon, M.D., M.M.M., Lee Myers, M.S., Thomas Charles, M.H.A., M.B.A., and Brenda Eckrote
February 2003-Vol. 52, No. 2

Engaging Physicians in the Business of Health Care
By Stephanie B. Woodson, M.B.A.
July/August 2000—Vol. 49, No. 7

Engendering and Marketing Physician Wellness: Creating a Healthier Delivery System
By Vivian Barron and Lee Lipsenthal, M.D.
October 2004-Vol. 53, No. 9

Enhancing Provider Performance in a Health System Primary Care Network
By Larry Wu, M.D., Brent Langevin, Susan Harnett, and Lloyd Michener, M.D.
September 2002-Vol. 51, No. 8

Establishing Successful Primary Care and Subspecialty Drop-In Group Medical Appointments (DIGMAs) in Your Group Practice
By Edward B. Noffsinger, Ph.D.
April 1999—Vol. 48, No. 4

Evaluating and Creating a Hospitalist Program for a Medical Group Practice
By Ron Greeno, M.D.
July/August 2000—Vol. 49, No. 7

Evaluating the Utilization of Nonphysician Providers
By Kyusuk Chung, Ph.D., Ralph Bell, Ph.D., and Clementine Coleman, M.A.
April 2002—Vol. 51, No. 4

Examining Your Claims Process Can Be Good for the Health of Your Organization
By Jeff Terrill and Dina La Tulippe
May 2000—Vol. 49, No. 5

Executive Search Made Simple
By Ellen Nassberg, CHE
October 2004-Vol. 53, No. 9

Expanding Your Practice with Nurse Practitioners
By Cynthia Kinnas
September 1999—Vol. 48, No. 8

Eyeballing the Managed Care Contract: How to Know When to Blink
By Richard S. Siegel, M.B.A., M.H.A.; Debra A. Williams, M.B.A.; and Ross M. Sloop, M.B.A., M.H.A.
November/December 1998—Vol. 47, No. 10

Facilitating Change in Medical Group Practices
By Bruce Genovese, M.D., M.H.S.A.
March 2006-Vol. 55, No. 3

Family-Centered Care: Creating Partnerships in Health
By Beverley Johnson
October 1999—Vol. 48, No. 9

Financially Rewarding Physicians for Quality: HealthPartners’ Model
By Thomas J. Marr, M.D., and Babette A. Apland
May 2004-Vol. 53, No. 5

Find the Time for Quality Care
Accepting the Challenge to Do Things Differently
By Paul McLeod, M.D.
July/August 2004-Vol. 53, No. 7

Five Steps to Transforming the Claims Management Cycle
By Fred Richards, M.B.A.
May 2005-Vol. 54, No. 5

"Focused Factories"—This Model Is Worth a Closer Look
By Daniel M. Cain
March/April 1997—Vol. 46, No. 2

Four Reasons Not to Create an Ethics Program and Two Reasons to Do It
By James E. Sabin, M.D., and Lee Raiola, M.P.H.
February 1998—Vol. 47, No. 2

The Four Stages of Development of Medical Group Governing Boards
By Andrew L. Epstein, M.D., Richard Fitzpatrick, Ph.D., and Marc Bard, M.D.
February 2004-Vol. 53, No. 2

From Cost Cutting to Customer Intimacy
By Joanne Vorhees
June 1998—Vol. 47, No. 6

From Craft to Science—the Story of One Group’s Ongoing Transformation
By Curtis Roberts
September 1998—Vol. 47, No. 8

From Managing Costs to Managing Care, Successfully Managing Clinical Resources in the New Millennium
By Suzanne Houck
March 1998—Vol. 47, 1998

From PPM Debacle to Financial Success: One Clinic's Struggle to Overcome Adversity
Part 1: Debacle and Aftermath
By Robert Chapman, M.D., Ph.D.
September 2001—Vol. 50, No. 8

From PPM Debacle to Financial Success: One Clinic's Struggle to Overcome Adversity
Part 2: Changing Compensation
By Jorge L.Gonzalez, M.D., FACC
October 2001—Vol. 50, No. 9

Getting Back to Basics: How ISO Certification Improves the Physician-Patient Relationship
By C. Brent Barrett, Ph.D.
January 2004-Vol. 53, No. 1

Getting Paid What You’re Owed
Strategies for Recovering Underpayments and Increasing Revenue
By Larry Gray and James M.O. Rubin, M.D.
May 2005-Vol. 54, No. 5

Group Practice Journal 2002 Pharmacy Utilization Survey
October 2002-Vol. 51, No. 9

Group Practice Revolution: Leading the Way in Restructuring Health Care Delivery
By Douglas Goldstein
January/February 1997—Vol. 46, No. 1

Group Practice Transformation: Moving to a Multi-payer Strategy and Becoming the Gold Standard
By Craig E. Samitt, M.D., M.B.A.
February 2004-Vol. 53, No. 2

Health Care Administration Training for Medical Residents
By Gina Mecado, D.O., and James K. Stoller, M.D.
June 2001-Vol. 50, No. 6

Health Care in the U.S.—Not Hopeless, Just an "Idea" Away
By Ernie Rutherford, M.D.
May/June 1996—Vol. 45, No. 3

The Healthcare Apprentice
Enhancing Education and Revenue Streams
By S. Eric Anderson, Ph.D., M.B.A., Garry Fitzgerald, M.D., and Daniel Fontoura, M.B.A.
October 2005-Vol. 54, No. 8

The Health of a Wealthy Nation: Revisiting Adam Smith’s Economic Theory
By Brian J. Carroll, J.D.
March 1998—Vol. 47, No. 3

Helping Patients to Heal Themselves
2005 Models of Excellence Collaborative Focuses on Patient Co-management
By Stephanie Jones and Julie Sanderson-Austin, R.N.
April 2005-Vol. 54, No. 4

How to Adjust Your Staff’s HIPAA Attitude
By Carolyn P. Hartley and Rob Karn
April 2003-Vol. 52, No. 4

How to Evaluate the Value of Production-Based Compensation Programs
By J.D. Gammel, Ph.D.
September/October 1996—Vol. 45, No. 4

How to Recruit the Right Physician to Match Your Managed Care Environment
By John Couvillon
October 1998—Vol. 47, No. 9

How Your Staff Can Get Your Group Sued
By Waldene Drake, M.B.A., R.N.
September 2004-Vol. 53, No. 8

Huckleberry Finn on Discrimination
By Brian J. Carroll, J.D., and Daven M. Kari, Ph.D.
June 1998—Vol. 47, No. 6

The Impact of Influence Tactics on the Decisions of Medical Group Practices: A Case Study
By Margo Kraft, R.R.T., M.B.A., B.S., and Khushwant K. S. Pittenger, Ph.D., M.B.A.
June 2004-Vol. 53, No. 6

Implementing a Group Medical Appointment Program: A Case Study at Sutter Medical Foundation
By Thomas N. Atkins, M.D., and Edward B. Noffsinger, Ph.D.
March 2001-Vol. 50, No. 3

Improving Patient Service and Satisfaction in Managed Care
By Michael Alper
March 2003-Vol. 52, No. 3

Improving Physician Satisfaction Revisted
By Mike Carrigan
October 2003-Vol. 52, No. 9

In the Service of Patients: Open Access for Primary and Subspecialty Care
By Kevin Keck, M.D., FACP, Eileen McCauley, F.N.P., M.S., and Dolora Haley, F.N.P., M.S.
February 2001-Vol. 50, No. 2

Increase Revenues and Cut Overhead with a Well-Managed Supply Procurement System
By Michael Racioppi
November/December 1999—Vol. 48, No. 9

Increasing Profitability with an OR Resource Management System
By Kimble Martin and Mickey Larkins
January 2002-Vol. 51, No. 1

Increasing Quality of Care & Access while Reducing Costs through Drop-In Group Medical Appointments
By Edward B. Noffsinger, Ph.D.
January 1999—Vol. 48, No. 1

The Individual Health Record: A Patient-Centric Approach to Using the Internet as a Health Management and Wellness Tool
By Ralph A. Korpman, M.D.
October 2004-Vol. 53, No. 9

Innovative Physician Center Business Model Bridges the Gap Between Independent and Group Practices
By Christopher Joseph and Mitchell R. Weisberg, M.D.
November/December 2004-Vol. 53, No. 10

Integrating Behavioral Health
By Eugene M. Baker, Ph.D.
March/April 1997—Vol. 46, No. 2

Integrating Behavioral Health into Multispecialty Group Practice
By Paul Schoenfeld, Ph.D.
June 2000—Vol. 49, No. 6

Interdependent Physician Practice
A Model to Reduce Overhead and Improve Morale
By Michael J. Pulaski, FACMPE
September 2000-Vol. 49, No. 8

Interim Practice Management: A Solution to a Leadership Vacuum
By Robert Pastizzo and Steve P. Fiore, FACMPE
June 2003-Vol. 52, No. 6

The Internal Customers: How Employees Are a Key to Improving Business Profitability
By Rosalind Joffe, M.Ed., and Susan Weiss, Psy.D.
July/August 2000—Vol. 49, No. 7

Introducing Organizational Change—The Story of One Medical Group’s Journey
By Konrad Sadek, Ronald Hull, Ed.D., and Lionel P. Ng, M.D.
April 1998—Vol. 47, No. 4

Is Your Medical Group Too Lean?
By Jeffrey E. Sinaiko
March 1999—Vol. 48, No. 3

Joint Ventures: A Prescription for Medical Building Development
By Robert A. Rosenthal and Mark Toothacre
January 2002-Vol. 51, No. 1

Jumping on the Disease Management Bandwagon
By Samuel Cramer, M.D., and Bonnie Sechrist, R.N., B.S.N.
November/December 2005-Vol. 54, No. 10

Kaiser Permanente’s Advanced Leadership Program: A System-wide Approach to Developing Future Health Care Leaders
By Jill Steinbruegge, M.D., Ph.D.
June 2001-Vol. 50, No. 6

Keeping Fraud in Check while Growing a Business
By Tim Huhn
June 1998—Vol. 47, No. 6

Keys to the Financial Turnaround of a Multispecialty Group’s Primary Care Division
By Paul DeChant, M.D., M.B.A., and Frank J. Martielli, R.R.T., M.B.A.
July/August 2003—Vol. 52, No. 7

A Large Health Care Organization Confronts Obesity: A Multifaceted Population-Based Approach
By Keith H. Bachman, M.D., and Jonathan B. Brown, Ph.D.
May 2004-Vol. 53, No. 5

Leadership, A Key Component of Organizational Success: Definition, Identification, and Recruitment of Leaders
By Melinda L. Estes, M.D., and Muzaffar Ahmad, M.D.
September/October 1994—Vol. 43, No. 5

Leadership and Personality: Finding a Balance between Work and People
By Michael P. Quirk, Ph.D.
June 2003-Vol. 52, No. 6

The Leadership Challenge: Moving from Advocacy to a Leadership Model
By Frederick N. Titze, M.H.A., CMPE, and Darryl Nelson, M.D.
June 2002-Vol. 51, No. 6

Leadership in Action: Improving the Decision-Making Processes of Medical Groups
By Eric Lister, M.D., and Alfredo Czerwinski, M.D.
June 2002-Vol. 51, No. 6

The Leadership of Medical Groups: Physicians and the Will to Survive
By Linda J. D’Amore, M.B.A., and John D. Rozich, M.D., Ph.D., M.B.A.
January 1999—Vol. 48, No. 1

Leading Physicians through Change
An Interview with Jack Silversin
January 2001-Vol. 50, No. 1

Logistics of Urgent Care Practices within Multispecialty Clinics
By Robert D. Sheeler, M.D.
November/December 1996—Vol. 45, No. 6

Lose the Paper
Integrating Personal Technology for Patient Care and Practice Management
By Harvey A. Brown, M.D.
October 2005-Vol. 54, No. 8

Luther Midelfort - Mayo Health System: Planned Care for Chronic Disease
Part 1: Chronic Disease and Evidence-Based Care
By John Rozich, M.D.
Part 2: The Planned Care for Chronic Disease Initiative
November/December 2005-Vol. 54, No. 10

Machiavellian Management: The Group Practice Manager Prince
By Brian J. Carroll, J.D.
May/June 1997—Vol. 46, No. 3

Making the Connection: An Innovative Partnership for Disease State Management in Medical Groups
By Jennifer Hillyer
January 2001-Vol. 50, No. 1

Making the Tough Call: Cost Cutting, Physician Compensation, and Other Difficult Decisions
By Martin R. Ekrem, M.H.A.
July/August 1998—Vol. 47, No. 7

Making Your EHR Implementation Transformative
Part 1: Change Management and Leadership
By David Whitley
November/December 2005-Vol. 54, No. 10

Making Your EHR Implementation Transformative
Part 2: Change Management and Training
By David Whitley
January 2006-Vol. 55, No. 1

Managing Culture: Building a Blameless Reporting System for the Ambulatory Care Environment
By Cheryl Hermann, R.N., and LaRee Rowan, ,R.N., CPHRM
April 2004-Vol. 53, No. 4

Managing Health Care Demand without Compromising Quality
By Charles M. Jacobs and Tonya Hongsermeier, M.D., M.B.A.
November/December 1996—Vol. 45, No. 6

Managing Medical Service Outcomes by Predicting and Achieving Success: An Inferential Approach
By Paul A. Sommers, Ph.D.
May/June 1995—Vol. 44, No. 3

Managing Prescribing Cost and Quality: One Group’s Experience
By Jennifer L. Wilson Norton, R.Ph., M.B.A., Albert W. Fisk, M.D., M.M.M., and Nathan M. Lawless, R.Ph.
October 2002-Vol. 51, No. 9

Managing Prompt Insurance Payments: A Systematic Approach to Turnaround
By Michael C. Boblitz, B.S.
May 2005-Vol. 54, No. 5

Managing the Change Mandate
By Julie Sanderson-Austin, R.N., and David Cosentino
February 1999—Vol. 48, No. 2

Managing Unclaimed Property Risk
Understand and Address Your Obligations
By Debbie L. Zumoff
February 2006-Vol. 55, No. 2

The Many Facets of Re-engineering
By Maria Rhomberg, Peter Dreyfus, Steve Caldwell, Peggy Scholberg, Patrick S. Board, Frank B. Cerra, M.D., and Roby C. Thompson, M.D.
March/April 1997—Vol. 46, No. 2

Marketing Your Specialty Medical Group Clinician-to-Clinician
By Matt Griffin, M.P.H., CMPE, and Dale Moss
October 2005-Vol. 54, No. 8

Medical Group Use of Data Warehouses Can Reduce Denied Claims
By Dean Swisher
May 2005-Vol. 54, No. 5

Mentoring Physician Leaders: Ensuring the Future of Health Care
By Steven M. Hays, M.S.H.A., CMPE
June 2005-Vol. 54, No. 6

Merged Outsource Billing and ASP: Considering a New Model
By Jim Bloedau
March 2005-Vol. 54, No. 3

Millennium Strategies for Physician Networks
Part 1: Designing the Physician-Led Network
By Richard Krohn, M.A., M.A.S.
May 1999—Vol. 48, No. 5

Millennium Strategies for Physician Networks
Part 5: The Network Development Process
By Richard Krohn, M.A., M.A.S.
January 1999—Vol. 48, No. 1

Millennium Strategies for Physician Networks
Part 6: Network Infrastructure and Operations
By Richard Krohn, M.A., M.A.S.
June 1999—Vol. 48, No. 6

Millennium Strategies for Physician Networks
Part 7: The Network Action Plan
By Richard Krohn, M.A., M.A.S.
July/August 1999—Vol. 48, No. 7

Millennium Strategies for Physician Networks
Part 9: Network Products and Service
By Richard Krohn, M.A., M.A.S.
October 1999—Vol. 48, No. 9

Millennium Strategies for Physician Networks
Part 10: Network Information Services
By Richard Krohn, M.A., M.A.S.
November/December 1999—Vol. 48, No. 10

Millennium Strategies for Physician Networks
Part 11: Network Medical Management
By Richard Krohn, M.A., M.A.S.
January 2000—Vol. 49, No. 1

Minimizing Risk in Capitation Contracting
By Richard W. Krohn
November/December 1995—Vol. 44, No. 6

Missionaries and Mercenaries: Recognizing Your Practice Culture and Making It Work for You
By H. Alex Hunter and Mike Taylor
October 2003-Vol. 52, No. 9

The Myth of Fault
By James G. Brueggemann, M.D.
September 1998—Vol. 47, No. 8

A New Dynamic for Medical Group Governance: Enhancing "Followership" and Organizational Performance
By Jack Silversin, D.M.D., Dr. P.H., and Mary Jane Kornacki, M.S.
February 2000—Vol. 49, No. 2

The New Era of Locum Tenens: How Medical Groups Are Confronting the Physician Shortage
By Joseph Caldwell
April 2006-Vol. 55, No. 4

Online HIPAA Privacy Training
By Paul Ward, M.D.
April 2003-Vol. 52, No. 4

Operational Challenges to Implementing a Successful Physicals Shared Medical Appointment Program
Part 1: Choosing the Right Type of Shared Medical Appointment
By Edward B. Noffsinger, Ph.D.
February 2002—Vol. 51, No. 2

Operational Challenges to Implementing a Successful Physicals Shared Medical Appointment Program
Part 2: Maximizing Efficiency
By Edward B. Noffsinger, Ph.D.
March 2002—Vol. 51, No. 3

Operational Challenges to Implementing a Successful Physicals Shared Medical Appointment Program
Part 3: Hints and Guidelines
By Edward B. Noffsinger, Ph.D.
April 2002—Vol. 51, No. 4

Optimization of Care Delivery through the Development of Feed-Forward and Feedback Loops
Part 1: Drivers for Change
By Brian H. Fillipo, M.D., FACP, and Karen McKinley, R.N., B.S., CHAM
June 2003-Vol. 52, No. 6

Optimization of Care Delivery through the Development of Feed-Forward and Feedback Loops
Part 2: Use of Feed-Forward Loops to Identify Opportunities
By Brian H. Fillipo, M.D., FACP, Karen McKinley, R.N., B.S., CHAM, Steven Pierdon, M.D., M.M.M., and Thomas Charles, M.B.A., M.H.A
July/August 2003—Vol. 52, No. 7

Optimization of Care Delivery through the Development of Feed-Forward and Feedback Loops
Part 3: The Tools and Techniques That Support Rapid Cycle Change
By Brian H. Fillipo, M.D., FACP, Karen McKinley, R.N., B.S., CHAM, Steven Pierdon, M.D., M.M.M., and Thomas Charles, M.B.A., M.H.A
September 2003-Vol. 52, No. 8

Optimization of Care Delivery through the Development of Feed-Forward and Feedback Loops
Part 4: Use of Feedback Loops to Track Progress
By Brian H. Fillipo, M.D., FACP, Karen McKinley, R.N., B.S., CHAM, Steven Pierdon, M.D., M.M.M., and Thomas Charles, M.B.A., M.H.A
October 2003-Vol. 52, No. 9

Optimization of Care Delivery through the Development of Feed-Forward and Feedback Loops
Part 5: Leadership in Change
By Brian H. Fillipo, M.D., FACP, Karen McKinley, R.N., B.S., CHAM, Steven Pierdon, M.D., M.M.M., and Thomas Charles, M.B.A., M.H.A
November/December 2003-Vol. 52, No. 10

Organizational Origins and Maintenance of the Disruptive Physician
By G. Eric Knox, M.D.
February 1999—Vol. 48, No. 2

Osteoporosis Disease Management: Improving Clinical Outcomes while Preventing Excess Expenditures
By William T. Ayoub, M.D., FACP, FACR
November/December 2005-Vol. 54, No. 10

Overcoming Practice Obstacles to Realize E-prescribing Benefits
By Brett Meyers, M.D., M.S.
March 2003-Vol. 52, No. 3

Partnership Is a State of Mind--Not a Piece of Paper
Enculturation at Kaiser Permanente Orange County
By Richard Pitts, D.O.
March 2003-Vol. 52, No. 3

Patient-Directed Health Care: Back to the Future of the Patient Relationship
By Brian R. Mefford
February 2003-Vol. 52, No. 2

Paying For Performance: Establishing the Culture, Evolving the Concept
By Joseph E. Bisordi, M.D., Bruce H. Hamory, M.D., and Steven B. Pierdon, M.D., M.M.M.
September 2005-Vol. 54, No. 8

Paying for Results
By Harry P. Wetzler, M.D., MSPH, and Julie Sanderson-Austin, R.N.
March 1999—Vol. 48, No. 3

Performance Ratios—Back to Basics in Evaluating Practice Management
By S. Thomas Dunlap
September/October 1994—Vol. 43, No. 5

Perilous Freedom: Surviving the Transition
By Steve Messinger, M.H.S.A., and Paul B. Stevenson, M.P.A., C.P.A.
April 2000—Vol. 49, No. 4

Physicals Share Medical Appointments: A Revolutionary Access Solution
By Edward B. Noffsinger, Ph.D.
January 2002-Vol. 51, No. 1

Physician-Administrator Relations: What Makes an Effective Partnership?
By Sean W. Glenn, Carrie Ward, George Bartley, M.D., and Carleton T. Rider
June 2005-Vol. 54, No. 6

Physician as Executive: An Important Component of Health Plan Success
By Robert S. Mayo
April 1998—Vol. 47, No. 4

Physician Carve-Outs—Sustained Trend or Temporary Fad?
By Daniel M. Cain
November/December 1996—Vol. 45, No. 6

Physicians’ Clinic of Iowa Raises the Bar for Quality
ISO Certification in a Large Medical Group
By Frank Descourouez
February 2004-Vol. 53, No. 2

A Physician Evaluation Process: From Implementation to Program Maturity
By Wayne Munro, M.D., and G. Patrick Connors, FACHE
February 2002—Vol. 51, No. 2

Physician-Hospital Gain Sharing Programs: The Next Fad or a Sustainable Care Management Program
By Henry E. Golembesky, M.D., FAAP, and John F. Golembesky, Esq.
May 1999—Vol. 48, No. 5

The Physician Organized Delivery System Empowers Physicians
By John F. Jordan, D.D.S.
January/February 1997—Vol. 46, No. 1

Physician Profiling: Linking Performance to Compensation in a Capitated Environment
By Donald C. Balfour III, M.D.
July/August 1995—Vol. 44, No. 4

Physician Recruitment: Tips for Long-Term Success
By Carol Westfall
June 2004-Vol. 53, No. 6

Physician Union Avoidance: New Twist for Old Tools
By John Douglas
September 1999—Vol. 48, No. 8

Physician Work RVUs: Use in a Multispecialty Group Practice
By James G. Brueggemann, M.D., Terrence C. Clark, M.D., and Gregg L. Ling
March/April 1995—Vol. 44, No. 2

Physicians as Corporate Managers—A Successful Case Study
By Linda B. Tafone, M.Ed., M.S.A., Sandor A. Friedman, M.D., Edward H. Gerken, J.D., and Julius Holtzman, M.D.
November/December 1995—Vol. 44, No. 6

Physicians Evaluate the Impact of Drop-In Group Medical Appointments (DIGMAs) on Their Medical Practices
By Edward B. Noffsinger, Ph. D., Joseph E. Mason Jr., M.D., C. Gregory Culberson, M.D., Thomas Abel, M.D., Lynn A. Dowdell, M.D., William Peters, M.D., Rajan Bhandari, M.D., and Monica Donovan, M.D.
June 1999—Vol. 48, No. 6

Pitfalls in Strategic Planning
By C. T. Yarington Jr., M.D.
April 1998—Vol. 47, No. 4

Plato’s Philosopher King
By Brian J. Carroll, J.D.
October 1998—Vol. 47, No. 9

Practical Tips for Establishing Successful Group Visit Programs
Part 1: Leadership Skills and Guidelines
By Edward B. Noffisinger, Ph.D., and John C. Scott, M.D.
June 2000—Vol. 49, No. 6

Practical Tips for Establishing Successful Group Visit Programs
Part 2: Maintaining Desired Group Census
By Edward B. Noffisinger, Ph.D., and John C. Scott, M.D.
July 2000—Vol. 49, No. 7

Prescribing Challenges: Bowdoin Medical Group Finds the Right Remedy
By Judith Chamberlain, M.D.
January 2006-Vol. 55, No. 1

A Prescription for the Ills of Employee Time and Attendance
By Judith Katz
January 2005-Vol. 54, No. 1

Preventing Potential Abuses of Group Visits
By Edward B. Noffsinger, Ph.D., and John C. Scott, M.D.
May 2000—Vol. 49, No. 5

The Problem with Group Practice Leadership
Creating a Language to Synthesize Conflicting Leadership Models
By Eric D. Lister, M.D.
March 2004-Vol. 53, No. 3

Professional Employee Organizations: A Method for Improving the Bottom Line
By Steven Chinn, AACHE
May 1998—Vol. 47, No. 5

Provider Satisfaction = Patient Satisfaction
By John-Henry Pfifferling, Ph.D.
February 1998—Vol. 47, No. 2

Pursuing Perfection: Transforming Health Care at HealthPartners
By John W. Wheeler, M.D., and Beth A. Waterman
November/December 2003-Vol. 52, No. 10

Putting Ourselves in Our Patients’ Shoes: What Should Excellent Service in Health Care Feel Like?
By Craig E. Samitt, M.D., M.B.A.
March 2006-Vol. 55, No. 3

"Raising" the Next Generation of Physician Leaders
By David Druker, M.D.
November/December 1998—Vol. 47, No. 10

Reap the Benefits of a Physician Practice Web Site by Doing It Right
By Judie Sell
January 2005-Vol. 54, No. 1

Recruiting and Retaining Physicians in Medical Groups, Part 1: Omissions and Deficiencies in Physician Recruitment, Retention, and Separation Policies and Processes
By C. Kay Freeman
October 2002-Vol. 51, No. 9

Recruiting and Retaining Physicians in Medical Groups
Part 2: Strategic, Tactical, and Functional Physician Recruitment and Candidate Selection Strategies
By C. Kay Freeman
November/December 2002-Vol. 51, No. 10

Recruiting and Retaining Physicians in Medical Groups
Part 3: Strategic, Tactical, and Functional Physician Recruitment and Candidate Retention Strategies
By C. Kay Freeman
January 2003-Vol. 52, No. 1

Recruiting and Retaining Physicians in Medical Groups
Part 4: Strategic, Tactical, and Functional Physician Separation Strategies
By C. Kay Freeman
February 2003-Vol. 52, No. 2

Redesigning Blood Bank Services
By Suzanne Donovan, M.T. (ASCP)
November/December 2000—Vol. 49, No. 10

Redesigning Under-Performing Physician Organizations
By James Bale and Richard Krohn
May 2001-Vol. 50, No. 5

Reducing Legal Risk by Creating a Learning Group Practice
By Brian J. Carroll, J.D., and Pat Kircher, R.N., M.P.A.
September/October 1996—Vol. 45, No. 5

Reducing the Societal Impact of Kidney Disease with Early Testing in At-Risk Populations
By Janice Lea, M.D.
April 2004-Vol. 53, No. 4

Remote Access at Mayo Clinic: Supporting the Physician’s Transition to Ambulatory CPOE
By Keith A Frey, M.D., M.B.A., and David A. Anderson, M.S., FHIMSS
September 2005-Vol. 54, No. 8

Removing the Invisible Barriers of Inconsistent Beliefs in the Development of a System of Care
By Linda L. Koeppen, FACHE, Michael A. Mess, J.D., LL.M., and Kara J. Trott, J.D.
July/August 1996—Vol. 45, No. 4

A "Report Card" Assessment of CEO Performance
By Jeff Leland
February 2000—Vol. 49, No. 2

Restoring Relationships with Bottom Line Solutions
By Debi Croes
September 2004-Vol. 53, No. 8

Retaining the Best Physicians for Your Medical Group
By Joseph Scopelliti, M.D., and Carol Westfall
April 2006-Vol. 55, No. 4

Rethinking the "Theory of the Business" of Primary Care Medical Groups
By Douglas E. Hough, Ph.D., and Marc D. Halley, M.B.A.
February 1999—Vol. 48, No. 2

Retrieving Cash from the Black Hole
Integration Can Accelerate Revenue Cycle Performance
By George Langdon
May 2005-Vol. 54, No. 5

Revenue Enhancement Using Workflow Design
By James E. Adams and Dorothy J. Hill
May 2000—Vol. 49, No. 5

Revitalizing the Group Practice: A Blueprint Based on a Successful Breakthrough
By Bruce C. Perry, M.D., M.P.H., William Boddie, M.D., Lee Jacobs, M.D., and Debra Carlton, M.D.
November/December 2000—Vol. 49, No. 10

The Right Staff Can Boost Your Bottom Line
By Gary Alexander
January 2005-Vol. 54, No. 1

The Road to Accountability at Winchester Physician Associates
By Ted Sullivan
April 2006-Vol. 55, No. 4

The Role of a Comprehensive Specialty Pharmacy Program for Medical Groups Today
By Christine H. Chow, Pharm.D.
March 2004-Vol. 53, No. 3

The Role of the Board in Assuring Quality and Driving Major Change Initiatives
Part 1: Maintaining Organizational Integrity
By Eric Lister, M.D., and Donna L. Cameron, J.D.
June 2001-Vol. 50, No. 6

The Role of the Board: Assuring Quality and Driving Major Change Initiatives
Part 2: Maintaining Clinical Integrity
By Eric Lister, M.D., and Donna L. Cameron, J.D.
July/August 2001-Vol. 50, No. 7

The Role of Teamwork in Improving Patient Satisfaction
By Rick Majzun
April 1998—Vol. 47, No. 4

Scope Spotlight: Partners in Health Clinics
Evaluating the Effect of Enhanced Medication Oversight during Hospital Discharge Process
April 2005-Vol. 54, No. 4

A Sensible Approach to Medical Group Expansion
By Judy Capko and Rebecca Anwar, Ph.D.
January 1999—Vol. 48, No. 1

Service Culture: The Pathway to High Quality Front Office Operations
By Eileen O. McCauley, F.N.P., Dorola V. Haley, F.N.P., and Kevin Keck, M.D.
July/August 2001-Vol. 50, No. 7

Setting the Benchmark for Monitoring Physician Turnover at Medical Groups
Survey Finds Turnover Higher than Perceived
By Carol Westfall
February 2005-Vol. 54, No. 2

Seven Habits of Highly Ineffective Search Committees
By Michael W. Taylor and Susan A. Cejka
June 2004-Vol. 53, No. 6

Seymour’s Weight Loss Challenge: An Innovative Approach for Overweight Risk Management
By Lynn Ostrowski, M.Ed.
November/December 2004-Vol. 53, No. 10

Six Major Challenges—and Solutions—for Large Medical Groups
By C. T. Yarington Jr., M.D.
September 1998—Vol. 47, No. 8

Solo Practice Administration Models Can Help Large Medical Group Improve Quality and Control Costs
By Greg Pecchia, D.O., and Steve Sedlock
July/August 2003—Vol. 52, No. 7

Solving Departmental Access Problems with DIGMAs
By Edward B. Noffsinger, Ph.D.
November/December 2001—Vol. 50, No. 10

The State of Physician Leadership in Medical Groups
A Study of Leaders and Leadership Development among AMGA Member Organizations
By Andrew L. Epstein, M.D.
February 2005-Vol. 54, No. 2

Storytelling as an Instructional Tool in the Managed Care Environment
By Debra Demeester, B.A., R.N., Teresa Wehrwein, Ph.D., R.N., and John J. Wisniewski, M.D., MHSA
April 1999—Vol. 48, No. 4

Straub: Hawaii and Beyond
By Blake Waterhouse, M.D., M.B.A.
November/December 1995—Vol. 44, No. 6

Strengthening the Role of Medical Leadership: Assessing and Building Competency
By Joan C. Faro, M.D.
November/December 1998—Vol. 47, No. 10

Stronger Together: Creating Strategic Partnerships with Key Stakeholders in Health Care
By A. Douglas Bender, Ph.D.
March 2002—Vol. 51, No. 3

Successful Patient Safety Initiatives: Driven from Within
By Roger M. Macklis, M.D.
November/December 2001—Vol. 50, No. 10

Survey of Key Medical Management Information Provides Group Practice Leaders with Critical Information
By Wayne Arnold and Tom Dobosenski
September/October 1995—Vol. 44, No. 5

Take Command
Creating a Culture of Ownership and Accountability
By D. Michael Abrashoff
June 2005-Vol. 54, No. 6

Taking Control with In-House Claims Processing
By Gregory A. Winston and John McCormack
September 2003-Vol. 52, No. 8

Taking E-prescribing to Heart
By Jay Gordan and Kim Naylor
September 2004-Vol. 53, No. 8

Taming the Credentialing Process
By Steven Chinn, D.P.M., M.S.
January 2000—Vol. 49, No. 1

Teaching a New Dog Old Tricks: Web-Enhanced E-mail in Health Care
By Richard L. Upton
July/August 2004-Vol. 53, No. 7

They Call More than They Visit: Improving Operations to Provide Excellent Telephone Service
By Kevin M. Kennedy and Leonard J. Henzke
February 2004-Vol. 53, No. 2

Tools for Physician Managers
By Robert Kay, M.D.
June 2000—Vol. 49, No. 6

Total Health Management^TM—A New Way to Manage Care
By Lou Porn, C.P.A., and Kate Schoenle, M.B.A.
January 1998—Vol. 47, No. 1

“Tough Love” Ensures EMR Utilization and Success
By Ronald B. Johnson, M.D.
November/December 2004-Vol. 53, No. 10

Transitioning Pain Management from a Hospital to an Office Setting
By Cyndy Walsh
May 2001-Vol. 50, No. 5

Treating Patients like Customers
By Doug Stevenson
March 1999—Vol. 48, No. 3

Triage Systems—Improve Productivity and Keep Patients Happy
By Rebecca Anwar, Ph.D., and Judy Capko
June 1998—Vol. 47, No. 6

UCSD Medical Group’s Technology Solution to Maximize Contract Performance and Revenue
By Tia Goodrich
November/December 2005-Vol. 54, No. 10

The Ultimate Organization
By George Heuring, M.B.A., and Angela Iocolano, M.A.
November/December 1996—Vol. 45, No. 6

Understanding Today’s Group Visit Models
By Edward B. Noffsinger, Ph.D., and John C. Scott, M.D.
February 2000—Vol. 49, No. 2

Unlikely Partners: The Emergency Department and Local Medical Group
By Brent A. Fisher, M.B.A., FACMPE
January 1999—Vol. 48, No. 1

Using RVUs and RBRVS to Improve Practice Management and Bottom Line Revenues
By Angie Miskowic and John F. McCally
January/February 1996—Vol. 45, No. 1

Using the Six Sigma Management System to Increase Primary Care Office Efficiency
By Paul Schutte, CPA
July/August 2002-Vol. 51, No. 7

Using Strategic Human Resource Management to Enhance Physician and Practice Performance
By N. S. Miceli, Ph.D., Marianne Miller, Ph.D., and Maura McGuire, M.D.
April 1998—Vol. 47, No. 4

Utilization Management in Surgical Departments
Comparative Cost Analysis of Surgical Procedures
By Frank A. Papay, M.D., Robert Kay, M.D., and Martin Sargeant, M.B.A.
June 1999—Vol. 48, No. 6

A Vindication of the Rights of Women in the Modern-day Work Place
By Brian J. Carroll, J.D., and DawnEllen Jacobs, Ph.D.
January 1998—Vol. 47, No. 1

Virginia Mason Medical Center: Design with the Patient in Mind
April 2006-Vol. 55, No. 4

Want to Enhance Physician Satisfaction? Change the Compact!
By Jack Silversin, D.M.D., Dr.P.H.
May 1998—Vol. 47, No. 5

A Way Out for the Angry Physician
Social Learning Theory and a Framework for Change
By Daniel K. Zismer, Ph.D.
September 2000-Vol. 49, No. 8

Web-based Claims Management: The Key to Improving Your Revenue Cycle
By Troy Burns
May 2005-Vol. 54, No. 5

Wellness Centers: A New Approach to Patient Care and Profitability
By George Myers, AIA
April 2006-Vol. 55, No. 4

What’s in a Name? The Case for Generic Substitution
By Richard Krohn and Laurent Fischer, M.D.
May 2003-Vol. 52, No. 5

What’s in It for Me?—Aligning Your Staff with Your Business Strategy
By Donald L. Sheppard
June 1998—Vol. 47, No. 6

Why Patients Choose Academic Medical Centers for Their Care: Findings and Implications from Mayo Clinic
By Sherine E. Gabriel, M.D., M.Sc., James F. Lymp, Ph.D., W. Michael O’Fallon, Ph.D., Megan S. Maurer, B.S., Celia C. Kamath, Ph.D., Veena R. Nayar, M.B.A., and Kent D. Seltman, Ph.D.
February 2004-Vol. 53, No. 2

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