Professional Opportunities

Administration

Position: Administrative Director, Clinic Operations

POSITION SUMMARY

The Director Operations will work to develop and maintain all of the management systems including, but are not limited to, planning, marketing, budgeting, financial management and employment policies and procedures. The Director will lead the operational and business development functions of the practice.

PERSONAL SPECIFICATIONS

A. Education

Masters in business administration, healthcare administration or related field required.

B. Qualifications/Experience

Five plus years of experience in medical group management. Private practice or hospital-based cardiology practice experience strongly preferred.

C. Special Skills/Knowledge

Knowledgeable about cardiac services and management principles and practices. Knowledge of healthcare regulatory standards.

D. Mental and Cognitive Traits Required

Excellent written and oral communication skills. Ability to cope with stressful situations and time constraints. Ability to interpret scientific data. Problem-solving skills are required. Ability to follow detailed written and verbal instructions. Ability to direct and manage others. A proven record of working with and being responsive to all providers in a medical group.

E. Behavior Demands

Role model. Ability to manage and direct others. Ability to develop strong relationships with physicians. Works well under pressure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Advise, counsel and assist Cardiologists, LC and St. Luke's Hospital in its efforts to create the pre-eminent heart program in eastern Iowa, delivering comprehensive cardiovascular services, supporting research and providing educational offerings.
Manage human resources of the organization consistent with policies approved by the Board of Directors.
Assist in recruitment of cardiologists and other appropriate staffing needs.
Develop outreach programs to expand referral base
Develop and maintain a strategic planning process
Implement strategic initiatives approved by the Board of Directors
Create an operational plan consistent with the strategic plan.
Implement an effective budgeting process, including the development of annual revenue, personnel, and operating and capital expense budgets.
Is knowledgeable of system, hospital and department compliance requirements for federally funded healthcare programs (eg. Medicare and Medicaid) regarding fraud and abuse. Brings any questions or concerns regarding compliance to the immediate attention of the Board of Cardiologists, LC and/or hospital administrative staff. Takes appropriate action on concerns related to compliance.
Purposefully conducts all aspects of the job in an ethical manner in support of the hospital's and practice's commitment to ethical behavior in all areas of personal and professional activity.
Other matters/duties deemed reasonable to the purposes of the corporation.
Responsible for the implementation of the practice Business Plan.
Responsible for the implementation of the practice Budget.
Supervise all management staff. Ensure implementation of management staff business plans, completion of management staff evaluations and performance reviews, and conducting regular management staff coordination meetings.
Facilitate physician communication and alignment working with President, Cardiologists, LC.
Production of a monthly report outlining progress regarding the implementation of the Business Plan and Budget no later than the 10th of the month (reporting on the previous month). Presented to the physician and hospital leadership (by the 15th of the month).
Present an excellent image in perception and in fact as an ambassador of the Cardiologists, LC to the practice and local community.
Develop an effective partnership/trusting relationship with all local physicians, management staff, and support staff, and local practice partners.
Lead the practice by example with regard to work ethic, positive communication, effective leadership, ethical standards and achievement of results.
Oversee the business and financial aspects of the practice, including: implementing the Board approved budget, accounts payable functions, accounts receivable functions, and all general accounting functions.
Ensure compliance with all federal and state regulations, especially those governing health care delivery (Stark, anti-kickback, HIPAA)
Optimization of practice performance, including: revenue generation, expense management, clinical performance, staff performance and efficiency, and asset utilization.
Responsible for the effective and efficient operation of the practice in all offices and hospitals.
Ensure a very competitive position for the practice in the local markets through plans developed through the Board approved strategic plan, business plan, and budgeting process.
Responsible for the human resource functions of the practice, including compliance with all regulations and guidelines, as well as recruiting and retaining top physician and staff talent.

ST. LUKE'S LEADERSHIP STANDARDS OF EXCELLENCE

A. Sense of Ownership
Demonstrates personal commitment to St. Luke's through quality job performance, a sense of responsibility for high achievement, professional appearance, awareness of current events throughout the hospital, and positive promotion of St. Luke's.

B. Courage
Fearlessly champions what is right versus status quo in addition to using their leadership to promote new ideas, address difficult situations, and take risks.

C. Vision
Pursues and aligns both departmental and hospital goals consistent with St. Luke's mission, vision, values and strategic framework while simultaneously influencing others and translating these goals into action.

D. Passion
Demonstrates a commitment to the success of the organization through enthusiastic, positive, and inspirational interactions with others and continuous role-modeling of the behaviors consistent with St. Luke's mission, vision, and values.

E. Pursuit of Perfection
Actively engages staff in decision making and problem solving which are supported by industry standards, best-practices and evidence-based medicine which continually lead to ongoing education, performance improvement activities, and the highest standards of performance.

F. People-Centered
Uses effective communication/coaching skills to support, direct, and develop staff/others through the use of timely and appropriate performance feedback and shared departmental knowledge and skill.

G. Responsiveness
Accommodates the needs of others through the use of timely actions, clarification, apologies, considerations, and the offering of additional information.

H. Communication
Openly interacts with patients and visitors through greetings and introductions, courteous gestures, engaging listening and feedback in dialog, providing helpful information, and avoiding technical language.

Interested applicants, please either email or mail resume to:

John C. Sheehan, FACHE
Executive Vice President/COO
St. Luke's Hospital
1026 A Ave NE
Cedar Rapids, IA 52406-3026
sheehajc@crstlukes.com

Posted: 25 May 2010

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