Pre-Conference Workshop 2

Developing, Training, and Nurturing Physician Leaders
Learn strategies for nurturing leaders throughout their professional lives and teaching them the skills they need to ensure your organization’s continued success.

10:00 a.m. – 11:00 a.m.
Overcoming the Barriers of Physician Leadership Development and Selection: A Strengths-Based Approach
Martin Hickey, M.D., President and Chief Executive Officer, Alegent Health Clinic
The strengths-based approach, based on more than 40 years of research led by Gallup, is a scientific and disciplined method of identifying and developing future physician leaders. The presenter will describe how Alegent Health is using this approach to recognize and fully leverage physicians’ talents and to build a culture that empowers physicians, regardless of title or promotion, to positively impact the practice.
Upon completion of this activity, participants should be able to:

Identify common barriers in leading others
Describe the benefits of a strengths-focused approach to relationships, and the basic elements of how to build a culture focused on developing others according to what they do best every day.

11:00 a.m. – 12:00 p.m.
How to Construct and Implement a Physician’s Academy
Amanda B. Hill, General Counsel and Director of Patient and Provider Relations, Austin Regional Clinic
Faced with cutting costs and reducing the workforce, Austin Regional Clinic (ARC) developed a unique training model that encourages, motivates, and re-trains providers to do their very best with fewer resources. The Physician's Academy teaches skills in areas where physicians typically are weakest: marketing their practice, creating solid workflows, dealing with difficult patients, and achieving a good work/life balance. The presenter will share tools and tips for tailoring the Physician’s Academy concept to your organization.
Upon completion of this activity, participants should be able to:

Tailor the Physician’s Academy concept for their organization.
Describe practical tips on what things were well received and which weren’t by our doctor participants and understand lessons learned.
Motivate and inspire doctors to attend such an intense academy concept on a weekend.
Employ creative ways to give their academy an edge.

1:00 p.m. – 2:00 p.m.
Best Practices for Physician Development: Clinical, Leadership, and Management
Nancy Farrow, M.B.A., Administrator of Center for Surgical Innovation, Technology and Education, cSite, and Center for Advance Skill Training (CAST); and Caryl A. Hess, Ph.D., Director, Cleveland Clinic Academy (CCA), Cleveland Clinic
The Cleveland Clinic Academy develops physicians’ leadership and management skills through a didactic, competency-based curriculum presented by internal content experts and university faculty. CAST develops customized and focused hands-on training for physicians in new surgical and medical procedures. Physicians from around the globe experience revolutionary training with world-renowned experts. Presenters will describe and illustrate the process for obtaining buy-in for an academy, and for designing, developing, and implementing courses based on select physician competencies.
Upon completion of this activity, participants should be able to:

Describe the history and need for the CCA and CAST programs.
Discuss physician leadership competencies and explain the selection of the 16 core competencies.
Examine and illustrate the process for getting a buy-in, designing, developing and implementing, an Academy and CAST course based on select physician competencies.
Summarize the assessment process and discuss its impact on clinic culture.

2:30 p.m. -3:30 p.m.
Developing Accountable Physician Leadership
Richard D. Guthrie, Jr., M.D., Regional Medical Director, New Orleans Region, and Mike F. Hulefeld, Chief Executive Officer, Ochsner Medical Center, Ochsner Health System
As part of its efforts to groom strong, accountable physician leaders, Ochsner brought in consultants to help with strategic planning and leadership systems. Among the resulting changes, the organization developed a quarterly operating review of the major metrics in every component of the balanced scorecard for each Ochsner division (hospitals or large clinic regions). This interactive presentation will describe a process to improve physician leadership accountability, effectively share best practices, and drive execution.
Upon completion of this activity, participants should be able to:

Improve the physician leadership within their organization.
Develop a process to improve accountability of physician and administrative leaders.

3:30 p.m. – 4:30 p.m.
Leadership Rounding: How to Hardwire Excellence, Share Accountability, and Improve the Patient Experience
Bradley B. Kruger, M.B.A., M.Ed., Administrator, Aurora Medical Group; and Daniel Bent, M.B.A., Primary Consultant, Press Ganey Associates, Inc.
Aurora Health Care set out to dramatically and quickly improve the patient experience by using clinical leadership rounding as a tool to raise patient satisfaction scores to top-quartile levels. Leadership rounding provides an opportunity to not only build relationships, but also engage the team in the change process and create a culture of accountability. Learn how Aurora structured its program, how its leadership prepared the physicians and caregivers, and how practices overcame barriers to excellent service, both common and unique. The result was remarkable gains in top-quartile performance.
Upon completion of this session, participants should be able to:

Define leadership rounding.
Identify why leadership rounding is an important tool for the practice.
Identify the roles and expectations for clinical leaders in implementing care rounds.
Coach clinical leaders on key components of rounding and rounding for outcomes.
Utilize sample tools for implementation.

Website Terms and Conditions of Use and Privacy Policy