Pre-conference Immersion Sessions

Throughout your time at the AMGA Annual Conference, you’ll discuss your organization’s current challenges and develop a vision for the future with others who understand exactly what you’re going through and can be a resource in the years to come. This year’s immersion sessions on Thursday, March 28 feature hot-button issues in health care, including physician burnout, physician leadership, patient experience, and revenue, cost, and operational improvement.

  • Addressing the Specter of Physician Burnout
    Balqis Elhaddi, MHSA, Strategic Advisor to Chief Operating Officer, University of Michigan Medical Group; Paul DeChant, M.D., M.B.A., Deputy Chief Health Officer, Simpler Healthcare/IBM Watson Health; Sue Fletcher, R.N., M.B.A., Engagement Manager, The Chartis Group; Tom Jenike, M.D., Senior Vice President and Chief Human Experience Officer, Novant Health; James Korman, PsyD, FACT, Director of Behavioral Health and Provider Engagement, Summit Medical Group; and Ralph A. Yates, D.O., Chief Medical Officer, Salem Health – Hospitals & Clinics
    Facilitated by: Howard Graman, M.D., FACP, Vice President, AMGA Consulting

    Facing ever-increasing administrative and clinical demands, physicians across the country are reporting increasing rates of burnout. It has potentially devastating consequences, which reach beyond professional satisfaction to adversely impact quality of care, patient safety, and the financial stability of an organization. In this immersion session, moderator Dr. Howard Graman, will bring insights from years of experience in healthcare senior management at PeaceHealth Medical Group, Carilion Clinic, and Cleveland Clinic. Leaders from innovative organizations will share their solutions to this problem—including physician leadership coaching, virtual physician lounges, application of the dyad model, and more—in a fast-paced, shared learning format, with ample time for group discussion.
  • Developing and Engaging Physician Leaders
    Ben Bache-Wiig, M.D., Executive Vice President, Allina Health Group, and Chief Clinical Officer, Allina Health; and Mo Kasti, M.S., Chief Executive Officer and Founder, CTI, and Author, Physician Leadership, and Beyond Physician Engagement: A Roadmap to Partner with Physicians to be ALL IN
    Physician engagement is crucial as healthcare systems navigate the multitude of decisions required in moving from volume to value, achieving clinical integration, navigating population health, and improving performance to drive transformational change. In the new and ever-changing healthcare economy, healthcare leadership needs to recognize and champion this important new role physicians will play. For their part, physicians need to understand and become more involved in the business of health care in support of the organization’s strategic direction. Physician leadership can be developed to help move an organization toward its strategic goals and to support cultural alignment and administrators. So, how do you develop physician leadership and engagement in this era of transformational change? In this immersion workshop, you’ll hear how CTI, an industry leader, developed the successful Physician Leadership Institute, and from AMGA member Allina Health who will share their experience with physician leadership development within their own organization.

People Listening to a Lecture

  • Creating an Exceptional Patient Experience: The Ritz-Carlton Approach to Customer Service
    Providing a great consumer experience is a challenge in every industry, especially in health care, where patients want their experience to mimic their finest interactions with other industries. During this immersion session, presenters will share Ritz-Carlton's best practices as a leader in creating exceptional customer service and show how these lessons can be applied in your own healthcare setting. You’ll hear about the need for clear processes and systems; selection, onboarding, and recognition of team members; importance of leadership engagement; and conflict reduction and resolution. This workshop will also address how to create a memorable patient experience with hands-on tools and replicable techniques.
  • Managing Revenue, Cost, and Operational Improvement Across the Medical Group Enterprise
    Fred Horton, M.H.A., President, Wayne Hartley, M.H.A., Chief Operating Officer, and Rose Wagner, R.N., M.H.S., FACMPE, Vice President, AMGA Consulting
    During this fast-paced immersion session, you’ll hear from experts on a variety of financial and operational topics impacting your healthcare organization, including:
    • Managing Costs and Overall “Investment per Provider”: Evaluate the top drivers of financial and operational performance in the medical group setting using a step-by-step process, that will leverage benchmarking and case study details.
    • Fine-Tuning Provider Productivity, Efficiency, and Compensation: Learn about various methodologies to evaluate your provider compensation and productivity alignment.
    • Maximizing the Professional Revenue Cycle: Evaluate areas of need in the professional revenue cycle, including coding support and overall staffing levels, with actions to improve where needed.
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