Keynote Speakers

Keynotes are carefully selected by AMGA and feature experts from inside and outside of healthcare, providing fresh perspectives on the industry and beyond. You’ll also learn about industry trends and get insight into where health care is headed so you can prepare your organization for the future.

Zubin “ZDoggMD” Damania, M.D.

The Dr. Scott Hayworth and the Honorable Dr. Nan Hayworth Lecture
Opening General Session: Health Care Remixed: Changing the Face of Primary Care
Zubin “ZDoggMD” Damania, M.D., Founder, Turntable Health and Clinical Assistant Professor of Medicine, UNLV School of Medicine
Best known by his alter ego, “ZDoggMD,” viral sensation Zubin Damania, M.D., uses a mix of rap, humor, and creative storytelling to educate patients and providers about today’s dysfunctional healthcare system and the need for revitalization through his popular social media parody videos. As the founder of Turntable Health, an innovative healthcare startup spearheaded by Zappos’ CEO Tony Hsieh, Dr. Damania continues to effect change, pushing to make Health 3.0 a reality.

In this high-energy, entertaining presentation, Dr. Damania will describe an ideal model of care, Health 3.0, where evidence-based medicine promotes better care, but doesn’t challenge care teams with inflexible processes. This way of practicing medicine will allow care teams to better achieve the outcomes that actually matter to their patients, and holds patients accountable to take control of their health. Embracing a holistic approach, this model recognizes that interiors matter as much as exteriors: the mind-body connection and the conscious experience of human beings is no longer discounted. Each member of the healthcare team supports one another while bringing their unique gifts to bear, and clinician-leaders guide organizations with compassion and wisdom.

You’ll leave inspired with a vision of medicine as an evolving, beautifully complex system, where every aspect of the paradigm is unique and autonomous yet an integral part of the larger whole.

Marty Makary, M.D., M.P.H.

General Session: Preparing for an Era of Healthcare Transparency
Marty Makary, M.D., M.P.H., New York Times Bestselling Author, and Johns Hopkins Surgeon and Professor of Health Policy
Over the last decade, neither error rates nor costs have come down, despite scientific progress and efforts to curb expenses. Why? To patients, the healthcare system is a black box. Doctors and hospitals are unaccountable, and the lack of transparency leaves both bad providers and systemic flaws unchecked. Patients need to know more of what healthcare workers know, so they can make informed choices. Accountability in health care would expose dangerous practices, reward good performance, and force positive change nationally, using the power of the free market. How do we take health care to this next level?

Focused on improving quality and outcomes and eliminating unnecessary tests and treatments, Martin Makary, M.D., M.P.H., is an expert in quality measurement science and healthcare innovation. You’ll be immersed in content aimed at describing the state of quality and patient safety in America, as well as trends in health care that impact patient safety and outcomes. Dr. Makary will describe specific quality improvement strategies implemented across systems to help healthcare leaders to prepare for the future era of publicly reported metrics, and will review best practices for infection prevention and the role of hospital culture in improving outcomes.

Jenn Lim

Closing General Session: Delivering Happiness: How Culture Can Drive Satisfaction
Jenn Lim, Co-founder, Chief Executive Officer, and Chief Happiness Officer, Delivering Happiness; Culture Book Creator; and Consultant at Zappos
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

Jenn Lim is the chief executive officer and chief happiness officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos) co-founded to inspire science-based happiness, passion, and purpose at work, home, and in everyday life. Long before Delivering Happiness was a gleam in anyone’s eye, she created the Zappos Culture Book, a template of how companies can use happiness as a business model to increase productivity and profitability. Ms. Lim’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees equate with happier customers, successful companies, and meaningful lives. What’s more, she discovered that every organization can have similar results.

You’ll hear life lessons and discoveries made through her journey with Delivering Happiness, Zappos, and her passion and purpose to inspire happier companies and communities that together can be applied in your professional and personal life.