Exploring the Patient Experience
Creating a culture where the patient experience is a top priority should be a goal of all leaders at medical groups and health systems if they want to remain competitive in their marketplace. Now more than ever, it’s important to know how investing in strategies such as leadership, communication training, behavioral interviewing, and score transparency can promote a culture that makes for effective patient engagement. During this preconference workshop, we have invited the world-renowned Disney Institute to provide an overview of their model of customer service that has made their destinations so consistently popular. In addition, there, award-winning AMGA members will present their best practices in patient engagement and satisfaction.